First Direct

6 months ago


Glasgow, United Kingdom HSBC Full time

-Job description

At first direct you’ll provide an exceptional customer service experience, as part of our award-winning team. Our starting salary is £23,205, with excellent additional benefits and perks - including 33 days holiday per year*, free parking & EV charging, free onsite gym & personal trainer, onsite Starbucks and free BUPA healthcare**. We also offer a choice of working patterns that can fit around your lifestyle.

A background in customer service or finance is ideal, however if you have crystal clear communication and amazing people skills our Gold standard** training programme and on-the-job support will give you everything you need to succeed. It’s not for the faint hearted, but if you thrive on the challenge and you’re at your best when you’re busy, you’ll fit right in

In this role you will:

- Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers
- Think outside the box and be informative about alternative digital services, whilst supporting with banking queries
- Be self-motivated with high levels of accuracy and attention to detail
- Be professional and switched on for our customers but, also, your own progression
- Split your working week between home and fd HQ (Leeds or Hamilton), where you can grab a Starbucks with your team
Requirements

Our benefits also include:

- Subsidised OFSTED Outstanding rated onsite nursery
- Regular health and wellbeing events, annual check-ups and fast track GP appointments for you and your family
- On-site traders and markets
- Competitive maternity, paternity, shared parental, and adoption leave policies
- Up to 2 paid community days each year
- Development programmes and career progression opportunities as part of HSBC Group

Our working patterns and shifts can vary with the possibility of weekend and/or late working. Our lines are open 24/7/365 and working hours can fall between 6am and 1am. Maximum shift length is 9 hours, with a minimum 11-hour gap between shifts. Our full time roles are 35 hours per week over 5 or 4 days, on a hybrid working basis.

Training will be office based, where you’ll meet other new starters and be fully supported to join your team of other amazing people people

*includes national bank holidays **UK Learning Awards 2022 Gold winner **excesses apply

All our job vacancies are posted on the HSBC Group careers site.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

Telephone: +44 207 832 8500.


  • First Direct

    7 months ago


    Glasgow, United Kingdom HSBC Full time

    -Job description Location: Hamilton Starting Salary: £22,750 Hours: 35 hours per week over 5 or 4 days Flexibility required to work different shifts, including weekends and late nights. Are you looking to join an award-winning customer service team? First Direct is a modern fast-paced customer service environment showcased by our passionate and...


  • Glasgow, Glasgow City, United Kingdom St Andrew's First aid Full time

    About St Andrew's First AidSt Andrew's First Aid is a renowned organisation with a rich history of saving lives since 1882. As Scotland's leading first aid charity, we provide high-quality training and education to communities and schools throughout the country.We pride ourselves on our commitment to creating a nation of lifesavers, and our mission is to...


  • Glasgow, United Kingdom Cards Direct Retail Ltd Full time

    Deputy Manager Responsible to: Store Manager Contract hours: 30 hrs Job Summary and Mission To deputise in the Store Managers absence, to effectively manage the store, maximising sales to exceed targets.To deliver outstanding personal customer service whilst motivating and developing the store team to do the same.To maintain the highest possible standards of...


  • Glasgow, United Kingdom St Andrew'S First Aid Full time

    Trainer/Assessor Location: Glasgow, G4 0HRWant to apply Read all the information about this position below, then hit the apply button.Salary: £28,858 per annum + benefitsContract: Full time, PermanentAdvertising End Date: 10th January 2025 - apply today, don't delay! Trainer/Assessor - Benefits: Company pensionLife insuranceOn-site parkingSick pay About...


  • Glasgow, United Kingdom ADHD Direct Ltd Full time

    **PART TIME (20 hours Office based)** The purpose of this role is to provide and coordinate a confidential and comprehensive secretarial service. The post holder will demonstrate good organisational skills and have the ability to prioritise their own workload under pressure and use their own initiative and undertake additional work as required. To provide...


  • Glasgow, United Kingdom St Andrew'S First Aid Full time

    Trainer/Assessor Location: Glasgow, G4 0HR Salary: £28,858 per annum + benefits Contract: Full time, Permanent Advertising End Date: 10th January 2025 - apply today, don't delay!Trainer/Assessor - Benefits: Company pension Life insurance On-site parking Sick pay About the Organisation: St Andrew's First Aid has been saving lives since 1882.We are a trusted...


  • Glasgow, United Kingdom HRC Recruitment. Full time

    _Direct Claim Advisor_ - Glasgow _ - Salary - up to £23,500 _ - Are you looking for your next exciting permanent move?_ - Are you sales motivated and thrive working to targets?_ - Would you like to work in an energetic city centre office with access to employee incentives and perks?_ An industry leading insurance business in Glasgow City Centre is looking...


  • Glasgow, United Kingdom esure Group Full time

    Job Description esure has a fantastic opportunity for a Direct Claims Specialists to join our Motor Claims department, on a full-time permanent basis. As a Direct Claims Specialist, you'll seek to persuade the third-party claimant to deal direct via our policyholders’ policy, offering a range of services including repairs, compensation for vehicle damage...


  • Glasgow, United Kingdom Bacardi Full time

    **What does a Direct Procurement Specialist do?** The Whisky and Gin category, with emblematic brands such as DEWAR’S®, ABFERFELDY® and BOMBAY SAPPHIRE®, is one of the most dynamic and innovative portfolios for the Bacardi Group.The Direct Procurement Specialist is supporting the Senior Direct Procurement Manager on packaging topics across UK Supply...


  • Glasgow, United Kingdom Williams Lea Full time

    First Impression Team Leader **Salary**: £24,840 per annum Location: Ca'D'Oro Building, 45 Gordon Street, Glasgow, G1 3PE Contract: Permanent, full time Hours: 37.5 hours per week Shifts: Monday - Friday between the hours of 8am - 6pm Break details: 1-hour unpaid lunch Work model: Onsite Williams Lea seeks a First Impression Team Leader to join our...

  • Patient Support Worker

    19 hours ago


    Glasgow, United Kingdom NHS Scotland Full time

    Home First Response Team - GGC Frailty Support worker Band 3 2 x wte Permanent or 12 month Secondment if preferred An exciting opportunity has arisen for a Band 3 Frailty Support Worker to join the new Home First Response Service. The post holder will work as an integral member of the Home first Response Team and will deliver essential support to...

  • Head of People

    7 months ago


    Glasgow, United Kingdom First Bus Full time

    **Head of People - Scotland**: First Bus are a company early in our transformation journey and as it gathers pace and we improve the working lives of our colleagues, it's important that we continue to adapt and modify how we do things. We** **have recently reshaped our HRSLT team and due to a internal promotion we now have a vacancy for a Head of People to...


  • Glasgow, Glasgow City, United Kingdom First People Solutions Full time

    At First People Solutions, we offer a competitive salary of £85,000 per annum, plus benefits. As a Principal Building Services Expert, you will be involved in a range of prestigious projects across various sectors, including manufacturing, industrial, and power.You will work closely with directors, other department heads, and junior staff to deliver...


  • Glasgow, Glasgow City, United Kingdom Venesky Brown Full time

    Job SummaryVenesky Brown's client is seeking a skilled Case Team Assistant to join their team. The successful candidate will be responsible for providing high quality advice and guidance to line managers and staff, as well as contributing to the coordination, administration and delivery of core functional case work support.Responsibilities- Act as first...


  • Glasgow, Glasgow City, United Kingdom First Recruitment Group Full time

    About the RoleWe are looking for a highly skilled Requirements Capture Specialist to work on a variety of projects at First Recruitment Group. As a Requirements Capture Specialist, you will play a crucial role in the development and implementation of complex systems, ensuring they meet the specified needs and requirements of stakeholders.Key...


  • Glasgow, United Kingdom Robert Walters Direct Sourcing Emea Full time

    Job Title: HR Business PartnerAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Job Type: Contract (12 months)Location: GlasgowHourly: £14.83 PAYE + holiday payOpportunity Overview: A fantastic opportunity has risen to temporarily join my client as an HR Business Partner. My...


  • Glasgow, United Kingdom Robert Walters Direct Sourcing Emea Full time

    Job Title: HR Business Partner Job Type: Contract (12 months) Location: Glasgow Hourly: £14.83 PAYE + holiday pay Opportunity Overview: A fantastic opportunity has risen to temporarily join my client as an HR Business Partner.My client is a leading global financial services firm providing a wide range of investment banking, securities, investment management...


  • Glasgow, Glasgow City, United Kingdom First Recruitment Group Full time

    Job DescriptionWe are seeking an experienced Senior Systems Engineer to join our team at First Recruitment Group. This role will involve working on complex systems, ensuring they meet the specified needs and requirements of stakeholders.ResponsibilitiesSupporting requirement engineering activities to meet programme priorities (cost, schedule,...


  • Glasgow, Glasgow City, United Kingdom St Andrew's First aid Full time

    About St Andrew's First AidAs a trusted organisation built into the fabric of Scotland, St Andrew's First Aid has been saving lives since 1882. We are committed to providing high-quality first aid training and education to communities and schools throughout the country.Our team of dedicated professionals works tirelessly to create a nation of lifesavers,...

  • Trainer/Assessor

    3 weeks ago


    Glasgow, United Kingdom St Andrew'S First Aid Full time

    Trainer/Assessor Location: Glasgow, G4 0HR Salary: £28,858 per annum benefits Contract: Full time, Permanent Advertising End Date: 10th January 2025 - apply today, don't delay Trainer/Assessor - Benefits: Company pension Life insurance On-site parking Sick pay About the Organisation: St Andrew's First Aid has been saving lives since 1882.We are a trusted...