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Café & Events Supervisor

4 months ago

Plymouth, United Kingdom Real Ideas Trading Limited Full time

Real Ideas are looking for a Cafe & Events Supervisor to join our Real Immersive team.

You will have day-to-day responsibility for the café and team of Customer Experience Hosts who are the first point of contact for everyone who uses the Market Hall. You will play a vital role in ensuring everyone receives an amazing customer experience, and excellent service and is welcomed with a smile. You will be handling ordering and inventory, creating work schedules, training staff, ensuring, and maintaining the highest possible health and safety and food and hygiene standards, and tracking financial records to increase profitability.

In this role your duties and responsibilities will include:

- Day-to-day shift supervision of the Customer Experience Hosts at the Market Hall, ensuring they provide a cheerful welcome, and excellent, prompt, and efficient service that encourages customers to keep coming back.
- Working with and providing day-to-day oversight of a range of key tasks, including welcoming visitors to our spaces, checking tickets, running the café and dome screenings, and supporting events.
- Responsibility for regular stock takes, ordering stock, stock rotation and making sure the team receive and manages deliveries well.
- Responsibility for ensuring all Immersive Customer Experience Hosts are effectively café trained, following SFBB procedures and have completed all required training using our systems.
- Produce and maintain rotas for Immersive hosts scheduled around upcoming events
- Responsibility for budgeting and processing cafe invoices on our systems, monitoring costs and working towards sales targets.
- Ensure areas across the Market Hall are kept tidy, clean, and well-organised at all times.
- Ensure the Market Hall is alarmed, locked and secure at the end of every shift.
- Support event/experience delivery and facilitation including set up, take down and serving refreshments.
- Manage expenditure, and wastage, including portion control & menu consistency and quality and use-by dates to ensure profitability.
- Working with the Immersive team to assist Dome screening content scheduling.
- Cover Customer Experience Host duties when required including serving customers, making food and drinks and cleaning the café.
- Actively identify, communicate and where appropriate, seek to resolve issues raised by customers.
- Ensure you and those you work with can answer general enquiries from visitors and members about Market Hall, our events and activities and the values and activities of the rest of the Real Ideas group.

If you’re ready for a new challenge and think you have what it takes, then we’d love to hear from you.

Interviews will be held on Thursday 16th May 2024

**Job Types**: Full-time, Permanent

Pay: From £23,660.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Day shift
- Every weekend

Work Location: In person