Entry Level Sop Administrator

4 weeks ago


Hemel Hempstead, United Kingdom Kyocera Document Solutions Full time

**Role: Entry Level SOP Administrator**

**Based**: Hemel Hempstead (Hybrid role)

**Contract**:Permanent

**Hours**:Full time

**Reporting to: SOP Manager**

**The role**

To be the liaison point between Sales teams, Customers, Service and Warehouse staff ensuring the timely and accurate processing of all customer orders. Provision of exemplary customer service to internal and external customers at all times.

**Main accountabilities (some of)**
- Overseeing the deals going through the document work flow on allocated area
- Primary focus is on ensuring orders are processed accurately and on a timely basis.
- Checking of stock, updating of all in-house systems as required
- Liaison with internal departments to arrange deliveries and installations
- Liaison with 3rd party carriers
- Invoicing orders once processed
- Any other reasonable duties which relate to the smooth running and operation of the department
- **Full list of accountabilities provided on job spec**

**The person**
- Background in customer service and working as part of a team
- Proven skills in multi tasking and taking ownership of workload
- Able to thrive in a busy office environment, exhibit a sense of urgency, flexibility and high work standards
- Computer literate
- High degree of attention to detail
- First class organisational skills with a proactive approach

**Knowledge, Experience & Skills**

Essential:

- Communication Skills
- Interpersonal Skills
- Project/Resource Management
- Innovation Creativity
- Problem solving
- Good educational background
- Business Awareness
- Personal Effectiveness

**What we can offer you**
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part time employees is a pro rata equivalent.
- A chance to develop We are able to support your development with professional courses. You can enquire about this upon successfully passing your probationary period.
- A buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme - A total contribution of 8% - 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
- Lifeworks - Access to discounts / perks
- EyeCare - Access to money off for glasses and sight test

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hemel Hempstead: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Hemel Hempstead

Application deadline: 17/08/2023
Reference ID: Entry Level Administrator



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