Housing and Support Coordinator

1 month ago

Surbiton, United Kingdom YMCA St Pauls Group Full time

**Housing and Support Coordinator**

**Responsible to**: Housing and Support Manager

**Responsible for**: A team which includes Housing and Support Officers, and Housing and Support Assistants

**Hours of Work**: 40 hours on a shift rota including weekends

**Work Location**: YMCA Surbiton; although may be required to work at any

YMCA SPG location

**Job Purpose**
- To provide supervision to the Housing and Support team members for which you have responsibility at your site
- Support the Housing and Support Manager to deliver a whole-team approach to the provision of Progression opportunities in conjunction with the Progression Team Manager
- Have a small caseload of high-level risk or needs residents
- Work collaboratively with other departments - in particular, Facilities and

Property Management and other community operations teams (Health and

Wellbeing, and Children Youth and Families) to deliver the best service for our residents
- Support the Housing and Support Manager with the delivery of Housing and Support in your service, and in particular - that rent and service charge income is maximised
- To be responsible for the Safeguarding of residents at your service
- To be responsible for maximising housing occupancy and minimising voids, leading on all referrals and the induction of new residents, acting as the link for partner agencies.
- Support the Housing and Support Manager with the compliance with

Tenancy and License conditions, and deal with any anti-social behaviour, making appropriate decisions in line with the YMCA policies and procedures.

**Organisation Context**

YMCA St Paul’s Group (SPG) is the largest YMCA in Europe and a leading provider of supported housing in London and beyond, providing a safe place to stay to about 1,200 young and vulnerable people each night.

We provide housing and support to those in need of a place to call home and support them with services that empower them to build a positive future.

We support children, young people, and families to be safe, healthy, connected, and confident.

We bring people together by encouraging them to be healthy, physically, and mentally.

We help nurture an environment where people of all faiths and none can understand and express the love of God.

We empower our residents, staff, and users by providing them with excellent service and welcoming properties where they can thrive.

We enable the Charity to respond to the future with an equipped and empowered workforce that is flexible and agile.

The vision of YMCA St Paul’s group is to empower young people by providing the resources and support so they can thrive. We wish to create inclusive, active and healthy communities where everyone can flourish.

Our approach is informed by our Christian faith and we work with fellow community collaborators to see this vision realised. Our core values underpin the way that we deliver our work, and our aim is to create an inclusive culture where our staff, residents and customers feel a sense of belonging and can be their authentic selves.

**Duties and Responsibilities**

**Supervision**
- Support the Housing and Support Manager to deliver the housing and support services effectively and efficiently at your site, which includes - o Recruitment and induction of the Housing and Support team members o Providing line management, motivational leadership, mentoring and coaching to the staff team, ensuring clarity of direction, effective communication, and personal and professional development o Conduct regular supervision meetings and annual performance reviews to maximise staff performance; identify training needs where necessary o Holding regular team meetings to ensure good communication and best practice is disseminated, and encouraging a cohesive staff team who support one another’s roles
- After agreeing with the Housing and Support Manager - take proactive performance management action where staff are not performing to expectations or requirements
- Deliver mandatory or compliance training to the Housing and Support staff, including local procedures and processes
- Have delegated responsibility for rotas, staff cover, and absence for sickness and annual leave
- Support the completion and timely submission of all HR processes using our

CORE-HR IT system
- Positively recognise and effectively utilise the skills which individuals bring to the staff team
- Support the Housing and Support team to

**Housing Management**
- For your caseload of high risk or needs residents - o Be responsible for the intake of residents, undertaking all required paperwork and ensuring that the licence agreement and all relevant policies and procedures fully and clearly explained o To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly - taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary o Maximise housing occupan

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