Marketing Administrator

5 months ago

StocktononTees, United Kingdom Cleveland Group (Hire & Sales) Limited Full time

**Marketing Administrator**

The Cleveland group consists of three sub-divisions, Cleveland Containers, Cleveland Modular and Cleveland Hire.

A family-run business of more than ten years, Cleveland Containers has grown to become the leading supplier of shipping containers in the UK, delivering approximately 400 containers a week. From our head office in Stockton-on-Tees, we operate out of more than 20 depots across-the-nation to ensure we can service consumers, no matter the location.

The newly formed Cleveland Modular and Cleveland Hire have been created to supply new products to our diverse portfolio of customers and to achieve long term strategic growth.

We are now looking for a Marketing Administrator to join the marketing team. Reporting to the Marketing and Communications Manager, you will learn about all areas of the company by liaising with multiple departments and talking to potential customers online to support the sales function.

**Purpose of the job**:

- Manage incoming leads through multiple channels and ensure data on the CRM is accurate.
- Provide customer support by engaging with website visitors over LiveChat.
- Communicate with internal teams and external parties to find solutions to queries.
- Collaborate with the marketing team to keep the website up-to-date and manage Trustpilot reviews.

**Key Responsibilities**:
**Handling Inbound Leads**
- Assessing incoming leads to determine their potential and directing them to the appropriate sales representatives or departments.
- Keeping the CRM (Customer Relationship Management) system updated with all interactions, ensuring that lead information is accurate and comprehensive.

**Managing Live Chat**
- Providing immediate assistance and guidance to website visitors, answering questions, resolving issues, and offering recommendations.
- Gathering contact information and relevant details from chat interactions to facilitate follow-up and lead nurturing efforts.

**Managing the Company’s Sales Inbox**

**Dealing with the Company’s Reviews via Trustpilot**
- Regularly monitoring and responding to reviews on Trustpilot, both positive and negative, in a manner that reflects the company's values and commitment to customer satisfaction.
- Communicating customer feedback to relevant departments to help improve products, services, and customer experience.
- Engaging with reviewers and internal teams to resolve issues and improve the company's ratings and public perception.

**Website Maintenance**
- Implement any image and copy updates to web pages when necessary.

**Social Media & Content Support**
- Identify positive reviews that can be used for social media posts.
- Assist the Social Media and Content Manager with additional social media and content support when required.

This is not an exhaustive list and is an outline of your key responsibilities.

**Key Skills**
- Communication
- Time management
- Problem-solving
- Customer service
- Lead nurturing
- Collaboration
- Data management
- Attention to detail
- Multi-tasking

We are an equal opportunities employer. At Cleveland, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees.

**Our Employee Benefits**
- Group Life Assurance
- Free on-site parking
- Private medical insurance
- Discretionary bonus scheme
- 25 Days Holiday excluding bank holidays with the opportunity to buy/sell holidays and additional holiday after 2 years service.
- Employee Assistance Programme
- Cycle to Work Scheme
- TechScheme

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward-thinking business.

**How to apply**

**Job Types**: Full-time, Permanent

**Salary**: £24,960.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stockton-on-Tees TS18 3TX: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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