Marketing Administrator

6 months ago


StocktononTees, United Kingdom Cleveland Group (Hire & Sales) Limited Full time

**Marketing Administrator**

The Cleveland group consists of three sub-divisions, Cleveland Containers, Cleveland Modular and Cleveland Hire.

A family-run business of more than ten years, Cleveland Containers has grown to become the leading supplier of shipping containers in the UK, delivering approximately 400 containers a week. From our head office in Stockton-on-Tees, we operate out of more than 20 depots across-the-nation to ensure we can service consumers, no matter the location.

The newly formed Cleveland Modular and Cleveland Hire have been created to supply new products to our diverse portfolio of customers and to achieve long term strategic growth.

We are now looking for a Marketing Administrator to join the marketing team. Reporting to the Marketing and Communications Manager, you will learn about all areas of the company by liaising with multiple departments and talking to potential customers online to support the sales function.

**Purpose of the job**:

- Manage incoming leads through multiple channels and ensure data on the CRM is accurate.
- Provide customer support by engaging with website visitors over LiveChat.
- Communicate with internal teams and external parties to find solutions to queries.
- Collaborate with the marketing team to keep the website up-to-date and manage Trustpilot reviews.

**Key Responsibilities**:
**Handling Inbound Leads**
- Assessing incoming leads to determine their potential and directing them to the appropriate sales representatives or departments.
- Keeping the CRM (Customer Relationship Management) system updated with all interactions, ensuring that lead information is accurate and comprehensive.

**Managing Live Chat**
- Providing immediate assistance and guidance to website visitors, answering questions, resolving issues, and offering recommendations.
- Gathering contact information and relevant details from chat interactions to facilitate follow-up and lead nurturing efforts.

**Managing the Company’s Sales Inbox**

**Dealing with the Company’s Reviews via Trustpilot**
- Regularly monitoring and responding to reviews on Trustpilot, both positive and negative, in a manner that reflects the company's values and commitment to customer satisfaction.
- Communicating customer feedback to relevant departments to help improve products, services, and customer experience.
- Engaging with reviewers and internal teams to resolve issues and improve the company's ratings and public perception.

**Website Maintenance**
- Implement any image and copy updates to web pages when necessary.

**Social Media & Content Support**
- Identify positive reviews that can be used for social media posts.
- Assist the Social Media and Content Manager with additional social media and content support when required.

This is not an exhaustive list and is an outline of your key responsibilities.

**Key Skills**
- Communication
- Time management
- Problem-solving
- Customer service
- Lead nurturing
- Collaboration
- Data management
- Attention to detail
- Multi-tasking

We are an equal opportunities employer. At Cleveland, we are committed to creating an inclusive culture which encourages, supports, and celebrates the diverse voices and opinions of our employees.

**Our Employee Benefits**
- Group Life Assurance
- Free on-site parking
- Private medical insurance
- Discretionary bonus scheme
- 25 Days Holiday excluding bank holidays with the opportunity to buy/sell holidays and additional holiday after 2 years service.
- Employee Assistance Programme
- Cycle to Work Scheme
- TechScheme

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward-thinking business.

**How to apply**

**Job Types**: Full-time, Permanent

**Salary**: £24,960.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Stockton-on-Tees TS18 3TX: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Stockton-on-Tees, United Kingdom Evoke Staffing Ltd Full time

    Evoke Staffing are currently recruiting for a Marketing Administrator position with our client, a global Manufacturing business. We're currently looking to fulfil this role in Stockton on Tees. **Hours**:Monday - Friday 09:00-17:00 **Pay Rate**:£15.00ph **Duties**: - Raise POs, process invoices for payment, track payments. - Help with formatting...


  • Stockton-on-Tees, United Kingdom Vixen Surface Treatments Full time

    Vixen Surface Treatments is the global market leader in the production of wet blasting machinery. We currently export over 40% of our products including blasting, degreasing, washing and wheel refurbishment equipment. With continuous growth, our aim is to strive as the global manufacturer in surface treatments and this opportunity hopes to do just that. We...

  • Administrator

    6 months ago


    Stockton-on-Tees, United Kingdom Matthew Olivers Ltd Full time

    **Administrator** Are you a friendly and organised individual looking to join a market leading business offering a fantastic working environment? Due to continued growth, our client is looking to strengthen their newest office to help provide the best possible support to both customers and colleagues in this varied and interesting role. **As an...

  • School Administrator

    7 months ago


    Stockton-on-Tees, United Kingdom Vision for Education Full time

    Vision for Education is actively seeking school administrators for both full-time and part-time positions. We collaborate with schools across Stockton and the surrounding regions, providing unique opportunities for dedicated professionals in the field of education. Experience in an administrative role **About the role**: As a School Administrator, you will...

  • Payroll Administrator

    6 months ago


    Stockton-on-Tees, United Kingdom Mitsubishi Chemical Full time

    Payroll Administrator Mitsubishi Chemical Group Corporation is a specialty materials provider with an unwavering commitment to forging innovative solutions. We possess extensive expertise and leadership in material science within the core market segments of Mobility, Digital, Food and Healthcare. By providing advanced chemistry-based solutions our 70,000...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Certain Advantage Full time

    Certain Advantage is on the hunt for a talented Digital Marketing Strategist to spearhead marketing initiatives in the luxury design sector. As a key member of the team, you will be responsible for developing and executing comprehensive marketing strategies that drive business growth.The ideal candidate will possess expertise in content marketing, social...

  • Marketing Executive

    2 months ago


    Stockton-on-Tees, United Kingdom Certain Advantage Full time

    Certain Advantage are looking for a Marketing Executive to join a leading business and help drive a recent re-brand working within the luxury design space to deliver a comprehensive marketing strategy. In this role, you will be supporting the Marketing Leads within the group and product teams to deliver a dedicated marketing strategy.We are seeking a HubSpot...

  • Vehicle Administrator

    6 months ago


    Stockton-on-Tees, United Kingdom Lookers Plc Full time

    OTE: GBP £26,250.00/Yr. Overview: **Lookers Teesside Audi** **Working Hours: 37.5, Monday - Friday 9am-5pm** Teesside Audi is recruiting for a meticulous detail focused Vehicle Administrator to join our growing team. You will provide an exceptional administrative experience to our Sales team ensuring all admin tasks associated with Sales Departments are...

  • Project Administrator

    7 months ago


    Stockton-on-Tees, United Kingdom Hydrasun Ltd Full time

    Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide. We are recruiting for a Project Administrator / Document Controller to provide...

  • Senior Administrator

    6 months ago


    Stockton-on-Tees, United Kingdom InBond Ltd Full time

    InBond, a market leader in the provision of premium customer driven logistic solutions, are seeking a Senior Administrator join the current Quality Team, working alongside the team and the Quality Manager. Believing in proactive personal development of its employees, this is an exciting opportunity for an experienced Administrator to join our busy...

  • Marketing Assistant

    6 months ago


    Stockton-on-Tees, United Kingdom Just Williams Full time

    **Marketing Assistant** **25-37.5hpw, £22,000 - £24,000 (pro rata)** The Just Williams culture stems from believing that business should be used as a Force for Good. As such, we are proud to be a B Corp certified business and we live and breathe this ethos into every encounter. Our Values are at our core, defining who we are and how we do it; they are to...


  • Stoke-on-Trent, United Kingdom Page Personnel Full time

    Great opportunity to join fast paced business - Administrative role working within the Marketing Team **About Our Client**: Page Personnel are recruiting a Marketing Administrator to join a well established Retail business based in Stoke on Trent. Sitting within the broader marketing function, this is a varied administration role, looking for someone with...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom University of the Pacific Full time

    We are seeking a highly skilled Slate System Administrator to join our team at University of the Pacific. As a Slate System Administrator, you will play a key role in supporting the implementation of Slate and other enrollment-related systems. This includes serving as a subject matter expert on enrollment data and processes for your designated unit, ensuring...

  • Finance Administrator

    6 months ago


    Stockton-on-Tees, United Kingdom Sopra Steria Full time

    Are you passionate about finance and ready to make a positive impact on our Collections Team? Our business continues to evolve, and we are now seeking an experienced Finance Administrator to join Financial Services and help shape this brand-new team! As a Finance Administrator, you will play an important role supporting our clients to recover outstanding...


  • Stockton-on-Tees, United Kingdom Implants International Ltd Full time

    We are a small but long-established progressive company at the cutting edge of our industry of manufacturing and marketing orthopaedic, trauma and spinal implants. It is a challenging but interesting industry that helps transform peoples' lives in a somewhat dramatic and often life-changing manner. - Training will be provided to allow you take over the role...


  • Stockton-on-Tees, United Kingdom John Wood Group Full time

    Wood Process & Energy is recruiting for a **Senior Project Administrator **on a staff role basis based at our Stockton office. This role provides administrative project support to the day-to-day operations of the assigned site or project. Provides guidance and direction to less experienced administrators and other staff. May act as a lead, coordinating and...


  • Stockton-on-Tees, United Kingdom InBond Ltd Full time

    InBond, a market leader in the provision of premium customer driven logistic solutions, are seeking an Operations Customer Service Advisor to join the current Customer Service team, working alongside the team and the Customer Service Assistant Manager. Believing in proactive personal development of its employees, this is an exciting opportunity for an...


  • Stockton-on-Tees, United Kingdom InBond Ltd Full time

    InBond, a market leader in the provision of premium customer driven logistic solutions, are seeking an Operations Customer Service Advisor to join the current Customer Service team, working alongside the team and the Customer Service Assistant Manager. Believing in proactive personal development of its employees, this is an exciting opportunity for an...


  • Stockton-on-Tees, United Kingdom JMac Hire & Sales Full time

    **Key Account Administrator - Roles and Responsibilities** We have the exciting new opportunity within JMAC Hire and Sales for an Account Manager. Reporting to the Operations Director, the newly appointed employee will join our vibrant and friendly sales team within this fast-paced department. Full training on our processes and procedures will be provided...


  • Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full time

    CV-Library is currently recruiting for a Marketing Project Administrator to join their team in Essex. This role offers a competitive salary of £30,000 - £35,000 per annum.About the RoleThe ideal candidate will be highly organised and possess strong communication skills, with a passion for marketing and project management. They will oversee the planning,...