Transport Operations Coordinator

4 months ago

Feltham, United Kingdom Mixed Freight Services Limited Full time

We are looking for a proactive and enthusiastic individual to join our Transport Operation in a Monday to Friday position. You will be working within a 24 hour, 7 day a week Aviation Logistics company and its subsidiary Commercial Vehicle Rental company servicing London Heathrow. As a Transport Operations Coordinator, you will be responsible for assisting customers with bookings, queries and job quotes. On a day-to-day basis you will be liaising with your co-workers, customers, our warehouse and management teams and our drivers to ensure we deliver an impeccable service.

Mixed Freight Services Ltd is a Civil Aviation Authority regulated and licensed logistics company. We engage ourselves in the transportation, handling and screening of Import, Export and General Cargo within the United Kingdom. The successful applicant will be working within our 24 hour, 7 day a week operation and will also support our subsidiary Commercial Vehicle Rental company servicing London Heathrow. For more information about, please visit our website below:
**Employment Type**:

- Full-time

**Days and Hours of Work**:

- Monday to Friday
- 09:00am to 19:00pm

**Holidays**:28 days per year including bank holidays.

**Sick**: Statutory Sick Pay only

**Pension**:NEST Employer 3% Employee 5%

**Duties will include**:

- Addressing any disputes from customers/clients, including sending required documentation.
- Updating customers with progress reports or delays and any extra charges incurred.
- Supplying job quotes/creating job cards using our operational systems and taking into consideration customer specifications.
- Consistent and accurate use of our operational systems ( including our Warehouse Management System, Transport Management System & vehicle tracking software) and standard operating procedures. (Training will be provided.)
- Updating and recording required information on customer job cards including extra charges such as waiting times etc.
- Assisting with customers/visitors at the reception desk.
- Allocating vehicles and drivers to customers’ jobs in line with customer specifications.
- Assisting our Pallet Track division.
- Creating a good rapport and long-lasting relations with valued customers.
- Communicating with the team to maintain service standards and promote excellent customer service.
- Reporting to the Operations Manager.
- Developing productive relationships between departments, colleagues and customer relations.
- General administrative tasks.
- Complying with Health, Safety and security at work.

**PLEASE NOTE**: The list above is not exhaustive and is a brief overview of the duties you will be required to perform.

**Skills needed**:

- The ability to multi-task.
- Teamwork: working with peers, learning and sharing new ideas/experiences.
- Motivation & perseverance.
- The ability to maintain calm under pressure.
- Excellent communication skills, the ability to communicate effectively in both spoken and written English.
- IT skills.
- Ability to problem solve and use your initiative.
- Organisation and punctuality.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Reference ID: OP/DAYS

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