Booking Administrator

**Japanese Knotweed Ltd and Environment Controls** specialise in the control and removal of Japanese knotweed, other invasive plants/species, asbestos and other ground contamination, and amenity weed management, throughout the UK. We mitigate and solve the problems these issues cause for property developers, construction companies, facilities management companies, corporate clients, local authorities, housing associations and private homeowners. We pride ourselves on offering the best service in the industry.

**Our **people are brilliant - they are self-motivated and dedicated. They are reliable and conscientious, and all share the same vision. They are energized by delivering an outstanding service to our customers with transparency and accountability, and this is what makes us a market leader.

**We **aspire to employ the best people to work for us, people who can take ownership of their roles and who enjoy doing what they do best, for a friendly and caring company. You will be a well organised and problem-solving person who is motivated by delivering high standards and who takes pride in a job well done.

**The Role**

We are recruiting for a **Booking Administrator**, working predominantly from home based in Hampshire. The role plans and organises the routes, work schedules and customer contact information for mobile technicians. This part of a busy, professional and friendly team environment, focused on exemplary customer service.

**Skills and Experience Required**
- Experienced in administering, planning and organising the work of others.
- Customer focused, both internal and external.
- Excellent telephone manner and confident in dealing directly with clients.
- Adept at researching the web for route planning and acquiring journey data.
- Experienced in dealing with high volume calls and enquiries.
- Overall excellent general administrative ability.
- Some experience with using a Diary Management System and Site Location software would be advantageous.
- Excellent general IT capability.

**General Information**
- The main focus of the role is to be the point of contact for the client ahead of a technician’s visit.
- Monday to Friday.
- Within commutable distance to Romsey, for induction and training purposes.
- Making bookings for technicians to visit client’s locations to complete their planned work activity.
- Responsible for producing an efficient and achievable plan for the technical teams to deliver services to the client.
- Drawing together client details, requirements and contact details to update on the database.
- Occasionally booking accommodation for technicians.
- Optimising the routes for the technicians.

**Salary and Benefits**

Salary £24,960

An attractive pension scheme.

Medical cash back scheme.

**Job Types**: Full-time, Permanent

**Salary**: £24,960.00 per year

Schedule:

- Monday to Friday

**Experience**:

- co-ordinating the work of others: 2 years (preferred)
- dealing directly with clients by phone: 2 years (preferred)

Work Location: In person