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Warranty Technical Co-ordinator

7 months ago

Stockport, United Kingdom WFEL Full time

**We are currently looking for aWarranty Technical Co-ordinator**

**A little about us**

With over a century of engineering expertise and innovation, KNDS UK (formerly WFEL) is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme.

We are proud of our heritage and our reputation of providing the highest quality engineering solutions for over 100 years. As a trusted partner to military customers around the world, our employees are the very heart of our company. We have a skilled and experienced workforce dedicated to achieving excellence in all areas of the business from Engineering to Project Management, Business Support to Operations.

As our business evolves, we are looking to strengthen our workforce with talented and motivated individuals across a range of disciplines to work from our Northwest Engineering Centre of Excellence and currently have this opportunity available:
**About the role **

The core purpose of this job function is to be responsible for the co-ordination of the Warranty process and field support team to ensure contractually compliant warranty processing is maintained.

Key duties include, but are not limited to:

- Check, verify, review and process warranty claims in line with business metrics.
- Communicate with customers and suppliers.
- Preparation of reports regarding warranty claims, productivity and cost.
- Co-ordinate the workflow for Customer Support field team members.
- Control the issue and backloading of all warranty issued parts.
- Interface daily with internal stakeholder departments to ensure efficient and cost-effective completion of warrant claims.
- Provide technical guidance and process advice to customers.
- Ensure compliance with company policies and industry guidelines are adhered to.
- Maintain warranty claim work order preparation, progress and completion.
- Assist with any general clerical duties as directed by the line manager.

**What we’re looking for **

You should have a grade A-C in English and Maths at GCSE level or equivalent, and hold an engineering or technical qualification. Having a C&G Heavy Vehicle Repair Level 3 qualification or equivalent is advantageous. You should also have experience of using data systems, with the ability to learn and adapt systems to assist in continuous improvement. The job requires excellent IT skills, particularly with Excel and also experience of assessment of work order paperwork in order to ensure full compliance. Experience in a HGV, Automotive service, warranty environment, logistic and quality management experience and exposure to material ordering is advantageous.

**What you can expect from us**

We signed the Armed Forces Covenant in 2018 and achieved their Silver Award in 2020 which means that we actively support and encourage service leavers, reservists and cadets to join our team, recognising military skills and qualifications in our recruitment and selection process. When you become part of the KNDS UK team, you will enjoy employee benefits such as:

- Competitive salary
- Attractive pension (4% employee contribution, 7% employer contribution)
- Flexible working
- Half day Friday
- Life assurance scheme
- Company sick pay scheme which increases with service
- Free unreserved car parking

**Salary**: From £35,000.00 per year

**Benefits**:

- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to Commute:

- Stockport (required)

Ability to Relocate:

- Stockport: Relocate before starting work (required)

Work Location: In person