![PSI Global Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Main Duties
- After sales/customer services
- Customer orders
- Telephone skills
General duties:
- After sales/customer services
- Taking calls from customers with customer service requests
- Sorting and processing correct paperwork (dealing with couriers to organise shipment of customers goods)
- Escalate/deal with customer service issues to store management/suppliers in order to rectify issue for customers
Customer Orders:
- Process customer orders using Sage CRM
- Chasing customer orders with our purchasing and production team & updating customers with status of order
- Dealing with customer problems with any queries they may have / escalating any issues to Senior Staff Members
- Chasing customers Proof of Deliveries with the relevant couriers and issuing to the customer
Telephone skills:
- Able to deal with incoming telephone calls from the general public and customers
- Must possess a mature demeanor as may have to deal with customer complaints
General Admin:
Pay Rate - National Living Wage for age bracket
**Salary**: £10.42 per hour
**Benefits**:
- Bereavement leave
- Canteen
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Stockton-on-Tees, Durham: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Business Administration: 1 year (preferred)
Work Location: One location
Reference ID: Customer Service Rep
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