Customer Service Representative

2 weeks ago

StocktononTees, United Kingdom Vortex Global Limited Full time

**Duties and Responsibilities**:

- Maintain detailed records via the company’s Customer Relationship Management database on all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Communicate and coordinate with the Sales Team to enter quotations, enter sales orders, technical drawing requests, expedites, and other internal processes and administration as needed.
- Coordinate with the company’s Administrative Department to ensure all Accounts Receivable, Accounts Payable, and VAT documentation is processed fluidly.

**Skills and Specifications**:

- Able to work in a self-directed environment.
- Excellent attention to detail.
- Exceptional verbal and written communication skills.
- Highly proficient computer skills.
- Prominent organizational skills.
- Excellent time management capabilities.
- Highly energetic and self-starter.
- Decision-making, problem resolution and creative thinking skills.
- Able to multi-task the activities with shifting priorities.
- Should be honest, assertive and systematic.
- Education and Qualifications:

- Two (2) years related experience and/or training; or equivalent combination of education.

*About Vortex* Since 1977, Vortex has provided material handling solutions to a global network of Original Equipment Manufacturers and process engineering firms. Throughout the world, over 15,000 customers have utilized our innovative slide gates, diverters, iris valves, loading systems and custom engineered products to improve process efficiency.

Vortex is committed to going above and beyond for our customers. Vortex’s client-focused quality management system is registered to ISO 9001:2015 and covers every aspect of product quality and technical services, from initial inquiry to product performance. With five world-wide technical service centres working in tandem with Vortex’s network of certified manufacturing representatives, Vortex can deliver global solutions at a local level.

Our Guiding Principles are based on the following core values:

- Long-Term Perspective - Create long-term value for customers, the company and society.
- Intellectual Honesty and Humility - Constantly seek to understand and constructively deal with reality to create value and achieve personal improvement. Hold yourself and others accountable.
- Respect for Self and Others - Treat others with honesty, dignity, respect and sensitivity. Appreciate the value of diversity. Encourage and practice teamwork. Challenge ideas, not people.
- Integrity - Conduct all affairs with strong moral principles through truthful, ethical, and honourable actions.
- Passion to Contribute - Find fulfilment and meaning in your work by fully developing your capabilities to produce results that create the greatest value.

** Please note that initial interview would be conducted in Darlington, County Durham. We are currently in the process of relocating to Stockton on Tees.**

**Salary**: From £20,500.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Ability to commute/relocate:

- Stockton-on-Tees: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Application deadline: 03/02/2023
Reference ID: Vortex CSR

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