Customer Service Representative

7 days ago

StocktonOnTees, United Kingdom Hays Full time

Web Snippet: Join us as a Customer Service Representative


Do you enjoy helping people and solving problems?


Do you want to work for a company that values diversity, inclusion, and excellence?


If this sounds like you, then you might be the perfect fit for the Customer Service Representative role with our client. They are a global leader in digital transformation, supporting the development of knowledge, education, and research in a multicultural approach.


We are looking for a Customer Service Representative to join their team in Stockton- On- Tees, TS17 6QP.


What’s in it for you?

A competitive pay of £12.01 per hour


A flexible work schedule of 37 hours a week, based on a shift rotation, hours between 8am-8pm with fair weekend working.

  • A 3-month rolling temporary contract, with the potential of moving permanent.

A supportive and collaborative work environment, where you can grow your skills and career.



What will you do?


You will be part of the Customer Service Team within PIP, which is responsible for providing support to claimants who want an update on their Personal Independence Payment (PIP) claim. You will be the first point of contact for our claimants and represent the voice of our client. Your main goal is to resolve any queries on the first call. You will also handle a variety of tasks via the telephone.


Key responsibilities

Answering all incoming calls of claimants and providing updates on their claim.


Logging and updating new information.


Providing assistance in tracking and co-ordinating risks and issues.


Re-booking appointments.


Dealing with special requests for claimants, such as authorizing home and taxi requests for claimants to attend consultations at assessment centres.


Administering general queries about PIP as a whole and also about individual claims.


Handling first line complaints and liaising with Customer Relations when receiving complex complaint calls.


Carrying out some outbound calls for short notice bookings.


Processing and logging of claimants expenses.


Handling returns to sender letters and dealing with the daily office post.


Supporting other departments with calls and administrative tasks as the needs of the business dictate.



What do you need to succeed?


You don’t need any previous experience in customer service, as we will provide you with full training. However, you do need to have some essential skills, such as:

MS Office skills


Excellent interpersonal skills & ability to develop good relationships with customers and colleagues. Excellent team player.


Strong analytical skills & ability to organize and prioritize work in an effective manner.


Ability to work under pressure.


Self-motivation and the drive for excellence.


Ability to be flexible due to the demanding nature of the role.


Ability to keep an open mind in terms of the claimants and their behaviour.



We would also love you to have:

Good PIP contractual knowledge


Excellent listening skills



How to apply?

If you are interested in this role, please click on the apply button below with the most recent copy of your CV. We welcome everyone to apply, regardless of your gender, age, ethnicity, disability, sexual orientation, or any other characteristic.


We are committed to creating a diverse and inclusive workplace, where everyone can be themselves and thrive. Family friendly, flexible working arrangements will be considered across all roles.

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