Customer Service Co-ordinator

3 weeks ago


Hyde, United Kingdom Pilgrim's Food Masters Full time

**Customer Service Co-ordinator**:

- Call Centre & Customer Service
- Customer Service
- Hyde, United Kingdom
- Permanent / Full Time

28/3/2023

**About Pilgrim’s Food Masters**

We are Pilgrim’s Food Masters, part of the Pilgrim’s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year.

The wider Pilgrim’s company employs around 60,000 people across the globe and we’re one of the world’s biggest food companies. We aim to become the best and most respected company in our industry creating the opportunity of a better future for all of our team members.

Our Pilgrim’s Food Masters portfolio includes famous brands that are some of the UK and Irelands Favourites, such as Denny, Galtee, Richmond and Fridge Raiders. We are the UK’s biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK. And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways.

We strive every day to make Pilgrim’s Food Master’s a safe, healthy and happy place to work for all of our 4,500 employees. We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation. Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace

**Role Description**

***
The role of the Customer Service Co-ordinator is to provide a professional and effective service to all of our Customers with regards to the progression of orders.

Be a central point of contact for all Customers, sites and Account Managers regarding Customer order management.

To provide information relating to service level and product availability to all Customers and Account Managers in line with delivery schedules.

This role will be a hybrid role, however you will be required to work Tuesday, Wednesday and Thursday's in our offices at our Hyde site and work from home on Monday and Friday's.

Also, the role will involve weekend work which will be on a rota basis (i.e 1 in 4/5 weekends) where you will be required to work from home.

**Key responsibilities**
- Responsible for end to end order processing, ensuring all orders have been received accurately and on time, both on our in house system and any secondary systems.
- Deal with order queries / errors in a timely and professional manner, ensuring all issues are resolved quickly and orders progressed without difficulty.
- Involve a level of data entry relating to Customer administration, including the set up and maintenance of delivery locations, product listings and promotional activity etc.
- Responsible for updating and sharing reference materials, such as Contact lists etc.
- You will be the central contact for all order and delivery queries from the Business, Customers and our 3rd Party Providers.
- To ensure that we govern and maintain any Standard Ways of working (SWOW) initiated by Supply Chain.

**Qualifications and skills**
- Excellent customer service skills
- Good organisational skills
- Computer literate
- Be able to communicate at all levels
- Experience working with SAP preferred but not essential

**Why Join Pilgrim’s Food Masters**
Our values are at the heart of our business and drive everything we do.
_Availability_ is key as we are receptive and open and prepared to take on new challenges.
_Humility _is important to us as we listen and respect each other and value opinions of others.
_Discipline_ is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so
_Sincerity_ drives us. At Pilgrim’s we focus on what’s practical and important so through
_Simplicity, Ownership_ and
_Determination_ brings success. All these core values culminate into our vision which is:
**_To be the best and most respected company in our industry, creating the opportunity of a better future for our team members_



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