Collections Advisor

**Customer Service - Collections Advisor**

**Hyde**

**Great Culture**

**Responsibilities and Experience**
- Provide administrative support for all areas of the debt recovery team
- To gather/verify client information from various sources and, as directed, to ensure client data is accurate and update systems with findings and communicate the outcome to all relevant persons
- Ensure that in every case TCF is followed and that we always try to ensure the best outcome for the customer is delivered
- Deal with routine correspondence with regard to any collection or recovery issues

**Your Experience**
- Previous experience within a similar collections position or customer services background preferably within financial services
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
- Actively listening to customers to ensure the best customer outcome is achieved
- Able to remain calm under pressure, be compassionate and understanding
- Prioritise multiple tasks to ensure the successful completion of each debt collection attempt
- Demonstrated skill in negotiating and resolving conflicts
- Strong IT skills