Collections Advisor

3 weeks ago


Hyde, United Kingdom Conister Bank Full time

**Collections Advisor**

**Hyde**

**Great Culture**

**Responsibilities and Experience**
- Provide administrative support for all areas of the debt recovery team
- To gather/verify client information from various sources and, as directed, to ensure client data is accurate and update systems with findings and communicate the outcome to all relevant persons
- Ensure that in every case TCF is followed and that we always try to ensure the best outcome for the customer is delivered
- Deal with routine correspondence with regard to any collection or recovery issues

**Your Experience**
- Previous experience within a similar collections position or customer services background preferably within financial services
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
- Actively listening to customers to ensure the best customer outcome is achieved
- Able to remain calm under pressure, be compassionate and understanding
- Prioritise multiple tasks to ensure the successful completion of each debt collection attempt
- Demonstrated skill in negotiating and resolving conflicts
- Strong IT skills


  • Collections Advisor

    1 month ago


    Hyde, United Kingdom Conister Bank Full time

    **Customer Service - Collections Advisor** **Hyde** **Great Culture** **Responsibilities and Experience** - Provide administrative support for all areas of the debt recovery team - To gather/verify client information from various sources and, as directed, to ensure client data is accurate and update systems with findings and communicate the outcome to all...