Customer Service Administrator

3 days ago


Nuneaton, United Kingdom Talent Finder Full time

**Customer Service Administrator | Nuneaton, Warwickshire | Monday to Friday, 9 am
- 5 pm| Basic salary OTE £20 - £25,000**

Our client is the market leading electric bike brand, with more eCargo bikes working in last-mile delivery than any other manufacturer.

This is an exciting opportunity to provide sales administrative support at their head office in Nuneaton, Warwickshire. You will be at the forefront of the business to ensure that excellent Customer Service is always provided.

This is an excellent opportunity to showcase your passion for customer service and join one of the fastest growing and exciting industry sectors.

**What can you expect in return?**
- Company bonus scheme (after probation period) Approx. £1.5 - £3K P.A
- 20 days annual leave + 8 bank holidays
- Casual dress & Uniform provided
- Free on-site parking

**Are you the right person for the job?**
- Polite and confident telephone manner
- Excellent written and verbal communication skills
- Confidence with all Microsoft Office packages (especially Excel)
- Ability to multitask
- Excellent attention to detail
- Be a team player

**What will your role as a Customer Service Administrator look like?**
- Process customer orders and refunds using internal systems and process purchase payments
- Act as communication relay, making sure all parties receive the necessary information and that this information is accurate, and make courtesy calls as needed
- Develop and maintain a filing system
- Add orders to the sales tracker and update the delivery run
- Schedule meetings
- Develop reports as requested
- Looking after sales credit control
- Check and reply to online reviews about the brand
- Handle paperwork related to products purchased, repaired, replaced, and refunds, generate invoices, and send across to the clients while keeping a copy on record with receipts for the company
- Strong attention to detail
- Check and update Shopify back office package (training provided)

**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you



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