Service Administrator

1 week ago


Horsham, United Kingdom Lloyd Recruitment Services Ltd Full time

Lloyd Recruitment Services is working with a fantastic family run business who are in search of a skilled and organised Service Administrator for a full-time position based on the outskirts of Horsham.

**About the role**:
We are looking for a dedicated Service Administrator to join our client’s dynamic team and provide exceptional coordination and support for service-related activities. This role requires strong organisational and communication skills.

If you are an all-round administrator looking for your next challenge, then we’d love to hear from you

**What’s in it for you?**
- £25k - £30k plus bonus
- Opportunities for career progression
- Outskirts of Horsham
- Monday to Friday 8am-5pm
- 23 days plus bank holiday on top

**Key duties**:

- Ensure smooth coordination of service-related tasks, including scheduling appointments, managing service requests, and dispatching technicians as needed
- Liaise with customers to understand their service requirements and provide timely updates on service progress
- Maintain accurate records of service activities, including service orders, job cards, and customer communications
- Collaborate with internal teams to allocate resources effectively and meet service deadlines
- Assist in parts and inventory management, ensuring availability of required parts for service jobs
- Provide excellent customer service by addressing customer enquiries and resolving any issues that may arise
- Monitor service performance metrics and generate reports for management review
- Support continuous improvement initiatives by identifying process enhancements and implementing best practices

**About you**:

- Previous experience in service coordination or a related field is preferred
- Strong organisational and multitasking skills
- Excellent communication and interpersonal skills
- Attention to detail and ability to prioritise tasks effectively
- Customer-focused with a commitment to providing exceptional service
- Ability to work well under pressure and adapt to changing priorities
- A proactive and solution-oriented mindset

**Salary £25k - £30k plus bonus**

Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Horsham, West Sussex: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: NF13139


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