Motor Claims Adjuster

4 weeks ago


Colchester, United Kingdom MPL Claims Management Full time

MPL Claims Management is ERGO’s own in-house third-party administrator managing multi line claims including property, casualty, and motor for both its own and external customers.

Founded in 2018 MPL is revolutionising and disrupting the insurance claims outsourcing arena.

Using MPL Technology, our expert team designs, and builds claims management products from first principles, enabling us to have unparalleled features and a seamless, modern experience for our customers.

With backing from ERGO, we are one of the fastest-growing UK insurtechs, and we are looking to scale our company with more _MPLrs_ across our business.

**Our Benefits**
- Modern office in central Colchester, with onsite parking.
- Wellness programme, including private health insurance & free personal training plan.
- Company events.
- 4% Company pension contribution.
- Death in service benefit.
- Internal training & career progression.
- Smart casual dress.
- 20 days holiday, plus bank holidays.

**Our exciting opportunity**

This role will be ideal for someone who enjoys working in a challenging environment, with a passion for providing the best customer service. Working Monday to Friday rotating 8 hour shifts between 8am-8pm and one Saturday shift per month 9am-1pm.

As part of the Motor Claims Team, you will assess our client’s losses following an insurance motor claim. You will ensure we are providing the relevant services to our clients, supporting them through the process bringing the claim to completion.
- Negotiating the third-party claimants into our services, working alongside your top performing team in delivering excellent service to all customers.
- Performing tasks within service level agreements & key performance indicators.
- Using cutting edge claims management technology, you will attempt to mitigate the costs of claims by contacting claimants to provide services as appropriate to their needs.
- The role includes working with our external business partners including Insurance companies, brokers, vehicle repairers and vehicle suppliers to ensure the smooth and effective completion of our clients claim.
- Manage invoices received from the authorised hire and repair partners, ensuring they are accurate, and register payments onto the claims system for approval.

**Your skills and experience**
- Passionate for providing the best customer service.
- Polite and enthusiastic can-do attitude.
- Professional communications skills.
- This role is ideal if you are looking to gain experience within Insurance / Claims Management.

MPL are an inclusive employer and welcome everyone, if you share out values & our enthusiasm, for technology, customer service and fun you will find a home at MPL

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £19,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Private medical insurance
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 28/04/2023
Reference ID: TP Capture Team


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