Customer Service Adviser
6 days ago
Note: This role is not a Work from Home role, our client is offering a Hybrid working model so you must be able to get to Lockside - Edinburgh.
**What can you expect?**
What you will be rewarded with?
- We offer competitive salaries and comprehensive benefits.
- We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.
**Key tasks as the Customer Service Advisor**:
- Exceeding customer expectations by delivering timely, accurate service in a professional manner.
- Deliver efficient work practices by understanding and utilising the company software and process.
- Work as part of a team to contribute to a culture of a "great place to work".
- Work within the company procedures to maintain a high level of trust
- Meet or exceed all performance metrics as defined in your personal performance management plan
**What you need to have**:
- Excellent customer service skills
- Ability to understand customer needs and provide the correct solution
- High level of interpersonal skills and an ability to communicate across the internal and external customer group
- Skilled in listening and responding to a customer’s needs verbally and through the written word
- Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
**What will make you stand out**:
Previous or current experience working in a call center environment
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