Adviser Services Consultant

5 days ago


Edinburgh, United Kingdom eFinancial Careers Full time

At M&G our vision is**:to become the best loved and most successful savings and investment business **and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
**What you can expect from us**:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

- **Challenge Your Limits** by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
- **Support Your Aspirations** with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
- **Value Your Input **whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
- **Balance Your Life** through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

**How do we support our employees**:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualifiedprofessionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
**The Role**:
The Adviser Services Function within Wealth Advice provides support for our Clients and Financial Advisers. As a team we support 200 tied advisory firms and 30 employed Financial Advisers so our days can be busy. This role is pivotal in supporting our FinancialAdvisers and their clients. Your day will have a variety of responsibilities and flexibility is key to success. We are looking to recruit Adviser Services Consultants who are motivated and enjoy building rapport with our Clients over the telephone to haveinformed conversations about our service. Communication skills are essential for this role and previous experience in customer service would be an advantage.
At M&G Wealth Advice our people are at the core of our business. We look for individuals who are dynamic in their approach and respectful of other people's opinions and who thrive in a customer centric role. This is a great opportunity to join us as we continueto work together to develop our business.
**The successful applicant will have the flexibility of working between home and office (Edinburgh, Gyle)**
**Key Knowledge, Skills & Experience**:

- You'll be a great communicator at all levels with a strong desire to build and maintain relationships.
- You will have experience in dealing with clients over the telephone.
- You will be able to promote our services to new or existing Clients.
- You'll be organised and focused with the ability to prioritise and multi task
- You will have an attention to detail and a high level of accuracy
- You'll provide a range of support, therefore flexibility is a must
- Being pro-active, adaptable and tailoring your working style is key to being successful in this role.

We live by four behaviours at M&G and we ask all our employees to:

- **Inspire Others** - Support and encourage each other, creating an environment where everyone can contribute and succeed
- **Embrace Change** - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
- **Deliver Results**:

- Focus on outcomes, set high standards and deliver with energy and determination
- **Keep it Simple** - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things



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