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Debt Recovery Support Officer

4 months ago

Croydon, United Kingdom Croydon Council Full time

**Debt Recovery Officer**

**Grade 5 (£30,495 - £31,440pa)**

This level 1 role is purely office based administration and does NOT involve contacting debtors by phone.

This role does involve the administration of case records for debt cases to provide the collection team with the best opportunity to collect debt.

The role includes:

- attention to detail to ensure customer information is complete, up to date and accurate across multiple IT systems
- having the ability to work to daily workload targets independently with mínimal supervision
- demonstrable IT skills with MS Word and MS excel
- the ability to learn how to use new IT systems quickly
- proven strong management of your workload
- performance driven to meet/exceed key performance targets which include timings, meeting deadlines and meeting quality targets
- working as a team to ensure all corporate, team and personal deadlines are met

After training:

- to use investigative skills for tasks such as reviewing unallocated transactions and to make decisions regarding the next step such as allocate, offer refund or refer for write-off.
- Using various IT systems and the internet, to trace new addresses for debtors.

It is anticipated that interviews will be held 7th to 12th March 2024 and will be conducted online. A 20min MS Excel test to be completed after interview.

Please note: CV’s will not be considered.

**Equal opportunities**

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.