Practice Receptionist
7 months ago
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring patients are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail, ensuring the necessary clinical codes are inputted in to the patient record Processing electronic & paper medication requests Processing new patient registrations along with patient deductions Taking messages and passing on information in a variety of ways Filing and retrieving paperwork Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Using SystmOne, deal with workflow and tasks on a daily basis. Process new patient registrations and temporary registrations. To assist and support the manager and other practice staff with the induction of any new or temporary reception/admin staff.
Shared responsibility for reception, waiting rooms and consultation rooms upkeep and tidiness, including leaflets and posters. Perform any other appropriate duties as may be delegated from time to time by the Practice Manager or Deputy Practice Manager. A staff appraisal procedure is in operation at the surgery and all staff are required to participate annually. It is essential that all members of staff attend training courses or undertake relevant training as requested.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking the same work. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
**Please note**: This position has pre-employment checks which the applicant will be advised of during the interview process. Interview date: To be confirmed.
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