Information and Performance Officer

2 weeks ago


Hounslow, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time

Hounslow Adults Unplanned and Integrated Care Division is looking for someone who would welcome an opportunity to be part of this exciting and expanding division. If you are searching for a challenge and the opportunity to make a difference then this could be the job for you. As a key member of the division, you will be working closely with clinical and administrative staff offering them support to ensure correct use of SystmOne patient record system, training new staff to use the system, collecting and analysing data, all of which influences service performance.

As this position is new it is a great opportunity to use existing skills and develop new ones through peer support and training opportunities.

The post-holder may supervise Band 3 administrators in the future as the service develops and will then be responsible for the appraisals, all aspects of work performance and allocation of the Band 3 staff.

You will become highly skilled in the use of SystmOne and a pivotal link within the division for staff members across all services to ensure continuity of use. Excellent communication skills will be essential as is the ability to remain patient and professional whilst supporting colleagues to learn new skills and maintain them.

You will be expected to quality check and produce accurate data to support service delivery and improvement and will work closely with the Business Manager, Clinical Service Managers and Divisional Manager to ensure our division performs to it's highest possible standard.

Community healthcare is unlike any other part of the NHS. It’s personalised care that helps people to retain their independence. It’s the NHS at its best and the difference you make is truly tangible.

Our colleagues often describe us as a family, and we know how important that sense of belonging and support is when you start a new job. It’s simple - happy, engaged staff provide better services.

In 2018, we were named ‘Best Place to Work for Employee Satisfaction’ by the Nursing Times. The same year, we won the Workforce category at the HSJ Awards.

In the latest NHS Staff Survey results 2020, we had the best response rate amongst community trusts nationally.

We are the top community trust in the country on the theme Quality of care for the third year. We had the highest percentage of staff who felt they are able to deliver the care they aspire to and are satisfied with the quality of care they give to patients or service users. If you enjoy a challenge and want to go home each day knowing you made a difference, you will thrive in our organisation.

Infection Control

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.

**Please see attached Job Description and Person Specification for the Information and Performance Officer.



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