Customer Service Agent

3 weeks ago


Manchester, United Kingdom Rullion Ltd Full time

**Job Title;**Customer Service Advisor

**Duration;**3 months ongoing

**Job Type;**Temporary Contract

**Location**:Office Based in Manchester City Centre

**Pay Rate;**£10.19 per hour PAYE

**DBS and Credit Check (Basic level) is required for this role**

**Working Hours**:
You will be required to work on a rotational basis of 37.5 hours per week with shift patterns varying between the hours of 8.00am
- 10.00pm.

Your first week will be training Monday - Friday 9am - 5pm, following this you will be aligned to a shift pattern for the week: 1 in 4 shifts will be late shift (2pm - 10pm)

Weekend Working is required, you will be required to work 1.5 weekends in 3 with pre-arranged lieu days in the week.

**Role Overview**

My Client, Coop Group in Manchester are recruiting Customer Services Advisors to join their offices

in central Manchester.

The role involves providing customer support across Coop's Membership & Ecommerce/Food departments.

Full training will be provided however, you will need a good understanding of IT systems and previous experience in a contact centre/customer facing role is essential.

You will be working in a state-of-the-art office based 2 minutes away from Victoria train and tram station and 3 minutes away from Shudehill bus station. The office has a fully equipped gym, a restaurant and coffeehouse in addition to an onsite shop andpost office.

**ROLE PURPOSE**
- Answering calls to resolve customers queries relating to Membership, Food and E-Commerce
- Administration duties

**Requirements**:

- Excellent customer service skills
- Good IT skills with knowledge of using Excel, Microsoft Office 365
- Previous experience of working in a contact centre environment or customer facing role
- Confident telephone manner

**Company information**:
This contract vacancy is being advertised by Rullion Ltd

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.**

**We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Ncoates**

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.



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