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Administration Recovery Officer

5 months ago

Redditch, United Kingdom Elate Staffing Solutions Ltd Full time

**Administration Recovery Office (Hybrid in Redditch)**

**Due to expansion, we are looking to recruit Administration Recovery Officers to join our client's team.**

**Key elements of the role will include**:

- Handling and processing enquiries relating to outstanding Penalty Charge Notices owing to a variety of clients, throughout the UK
- Reviewing and actioning updates on customer accounts
- Handling customer correspondence and devising appropriate replies and responses
- Making outbound calls to contact debtors / third parties in relation to their outstanding account
- Negotiating payment arrangements with debtors - ensuring guidelines are followed at all times
- Updating customer databases and systems - accurately, ensuring records remain up to date
- Reviewing insolvency claims and notifying end customers accordingly
- Assisting with incoming telephone calls when required from debtors or representatives on their behalf
- Requirements

**To be successful in the role you would need to demonstrate**:

- Previous practical office administration experience
- Attention to detail - able to spot errors and rectify mistakes quickly
- Being comfortable in using a variety of technologies and software systems
- A positive and results orientated approach in a team environment
- Excellent written and verbal communication skills - able to interact effectively at all levels
- Confident in dealing with customers over the telephone - often in difficult circumstances

**Benefits Include**:

- £22,004 base salary
- Pension
- 28 days holiday (including Bank Holidays)

**Full Time, Permanent Position**

**Hours: 37.5 hours per week - rotating shifts between the hours of 8am and 6pm, Monday to Friday.**

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

Work Location: In person

Reference ID: LS27