![North West Leicestershire District Council](https://media.trabajo.org/img/noimg.jpg)
Weekend Central Control Operator
3 weeks ago
**Salary**
6.83 hrs per week with an annual salary of £4,577 - £4,894
**Contractual hours**
6.83
**Basis**
Part time
**Region**
East Midlands
**Date posted**
14/11/2023
**Weekend Central Control Operator, averaging 6.83 hours per week worked on a 3-week rolling rota.**
Are you looking to put something back into the community? Do you have time on your hands at weekends?
We are looking for someone to join our 24-hour a day, 365 days a year Central Control Team, working weekend shifts on a 3-week rolling rota basis. You will need some degree of flexibility to complete your training, attend team meetings or to occasionally provide cover on an ad-hoc basis for colleagues by working other shifts at various times of the day or night during the week.
The job is office based and lone working. We are looking for someone who enjoys talking to people on the telephone and who is able to offer reassurance in a variety of situations, sometimes difficult ones, keeping calm and showing compassion if the caller is distressed.
Central Control is part of the council’s Customer Service Team providing an important helpline service to people in North West Leicestershire. The team takes pride in delivering a speedy and professional response and is a vital link through telecare community alarms for elderly and vulnerable persons who may need assistance. The team also answers the council’s out of hours’ emergency calls from people throughout the district, e.g. housing maintenance emergency calls from tenants, dangerous structures reported by the Police or other major incidents such as fire or flood.
- 6.83 hrs per week with an annual salary of £4,577 - £4,894 (full time equivalent £24,294 - £25,979 pa)
- 34 days pro rata holiday entitlement (including bank holidays) increasing to 38 days pro rata after 5 years
- Attractive Local Government Pension Scheme with at least 25% employer’s contribution
- Employee benefits programme’ including payback on medical, dental and optical expenses
- Continued training and development opportunities
Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.
**Closing Date: Wednesday 29 November 2023
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