Customer Service Coordinator

3 months ago


Swansea, United Kingdom Consumer Energy Solutions Full time

**Do you have great customer service experience?**

**Do you go the extra mile to ensure excellent customer service is delivered?**

If your answer is YES, then a fantastic opportunity awaits you....

Be part of the success of CES being a 5-star Trustpilot company. Why? Because we care....

A NEW department has been developed to support our customer journey within CES.

The main principles of this role will be to maintain regular customer contact ensuring all our customers receive an excellent service provided by CES.

**Why join CES?**
- Long career with realistic progression opportunities
- Great location - Swansea Marina
- Bonus incentives
- No shifts, Monday to Friday
- Full training provided

CES is a multi-award-winning, leader in the energy sector. We offer eligible home-owners FREE energy solutions - Solar, Insulation and Air Source Heat Pumps. This aids customers in reducing their energy bills, Carbon emissions and add value to their homes.

**Key responsibilities**:

- Aftercare contact with our customers.
- Receiving inbound inquiries.
- Supporting customers with any installation issues.
- Arranging appointments on behalf of our trades.
- Arrange appointments with customers for remedial works.
- Diary management.
- Maintaining detailed records and accurate information from conversations onto spreadsheets.

**Salary**: £20,787.00 basic with bonuses up to £500 per month.

**Job Types**: Full-time, Permanent

**Salary**: £20,787.00-£26,787.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person



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