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Level 3 Business Administration Apprenticeship
3 days ago
**Level 3 Business Administration Apprenticeship (Night Porter) - The Galaxie Hotel**
**_
Nestled in the charming neighbourhood of Summertown, Oxford, our modern hotel offers a playful twist on hospitality. With 35 en-suite rooms, each designed to merge comfort and style, our establishment welcomes guests to experience a unique stay. Wake up to the convenience of a continental breakfast and explore the captivating blend of modern design and quirky touches that define our hotel's character.
**About the role**
Key details:
- ** Hours**:37.5 hours per week, Night shifts and weekends, shifts TBC
- Wage: £6 per hour
- **Location**: 180 Banbury Rd, Summertown, Oxford, OX2 7BT
- **Apprenticeship Standard**: Level 3 Business Administration
- **Duration**: 16 months
We are seeking a Night Porter Apprentice to join our dynamic team. As a Night Porter Apprentice, you will be responsible for providing excellent customer service during the night shift, maintaining the safety and security of the premises, and learning the various aspects of the hospitality industry. This apprenticeship is designed to provide you with hands-on experience and training to kick-start your career in the field.
Key responsibilities:
- Guest Services: Greet and assist guests during the night shift, ensuring a warm and welcoming atmosphere.
- Safety and Security: Monitor and maintain the security of the premises by conducting regular checks and ensuring all safety protocols are followed.
- Front Desk Support: Assist with check-in and check-out procedures, including handling reservations, registration, and inquiries.
- Housekeeping Support: Perform light cleaning and tidying tasks to ensure the appearance and cleanliness of common areas.
- Emergency Response: Act as a point of contact for emergency situations, following established procedures and protocols.
- Learning and Development: Participate in training sessions to acquire knowledge and skills related to the hospitality industry
- Team Collaboration: Work closely with the night shift team, including front desk staff, security personnel, and maintenance, to ensure seamless operations.
- Documentation: Maintain records and logs of activities during the shift, including incident reports, guest interactions, and maintenance requests.
- Professionalism: Uphold high standards of professionalism, ethics, and behaviour in line with company policies.
Apprenticeship Summary:
- You will work towards your Level 3 Business Administration qualification across a total duration of 16 months
- Training provider: LMP Group (Rated 3rd best apprenticeship training provider across the UK)
- All online/remote learning, no classroom or college day release
- An allocated tutor will support you throughout the apprenticeship
Skills & Personal Qualities:
- Good communication skills
- Excellent Customer Service Skills
- Attention to detail
- Ability to work independently
- Basic IT Skills
- Honest and reliable
- Enthusiastic
- Willing to work night shifts and weekends
Qualifications:
- GCSE or equivalent English (Grade 4) essential
- GCSE or equivalent Maths (Grade 4) essential
**Benefits**
- Eligible for an NUS card for discounts in shops and restaurants,
- Eligible for an apprenticeship oyster card
- Automatic rise in pay after 1 year
- Prizes and vouchers to be won (apprentice of the month),
- Paid twice a month
**Things to consider
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