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Case Coordinator

3 months ago

London, United Kingdom St Mungo's Full time

**Are you looking for an opportunity where your specialist skills will make a difference in helping to prevent homelessness and rebuild lives?**

**This is a 1 year fixed terms contract role.**

This exciting pilot is a new approach to preventing rough sleeping, through the provision of accommodation with onsite specialist move-on support to those who are at immediate risk of sleeping rough. The service will provide a route and support for single homeless clients who are presenting to the Local Authority Housing Options or day centres and at imminent risk of rough sleeping, but not yet rough sleeping.

Where their homelessness cannot be prevented by the council and they are at imminent risk of sleeping rough, a referral can be made into the Rough Sleeping Prevention service.

The service will be based across three London locations in Islington, Lambeth and Kensington and Chelsea and staff will be expected to work across all three.
- (K&C): medium - high support accommodation.
- (Lambeth): medium support accommodation.
- (Islington): Assessment hub space for up to 15 clients. Site will operate 24/7.

Each site will have staff delivering casework and support, providing each person with a comprehensive assessment of their needs and circumstances, and intensive specialist support to secure move on.

Onward accommodation offer will be tailored to a person’s individual circumstances, with a move on route identified based on what is suitable and attainable e.g. private rented sector accommodation, supported housing, Clearing House accommodation, reconnections in the UK or abroad and specialist accommodation for certain cohorts such as young people.

The service will work in partnership with the local authority to secure onward move-on options e.g. access the council PRS scheme, advocating for access to supported housing.

**About you**

This post requires a motivated and passionate experienced individual to support the managers to lead, support and manage a team across three projects. As Case Coordinator you will be supported by a team of Assessment and Reconnection Workers, night workers and duty workers to:

- Work closely with the service managers to ensure the effective day to day running of the service.
- Have experience of communicating, liaising and negotiating with internal and external stakeholders to a high level.
- Have experience of client case management and the resilience to achieve and meet agreed outcomes.
- The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person-centred approach.
- The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
- Have excellent communication skills and the ability to work with others whilst managing your own time.

We are looking for an exceptional, dynamic and creative individual who can operate in a fast paced environment and be passionate to the overall aims and objectives of St Mungo’s.

**How to apply**

**Closing date: Friday 31 May 2024**

**Interview and assessments on: w/c 10 June 2024**

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 02038566000