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Client Care Supervisor

4 months ago

Liverpool, United Kingdom Right at Home South Liverpool Full time

**Are you a retired nurse, care manager looking for a part-time role jam packed with job satisfaction?**

**Are you a quality and compliance driven care professional looking for part-time work to fit your lifestyle?**

**Are you looking to join a family-feel team that really values and appreciates their workforce?**

We are actively recruiting an organised, reliable, and caring Client Care Supervisor for our growing office. Right at Home South Liverpool delivers high-quality, trusted care and support to adults living in the comfort of their own home.

**What we offer our Client Care Supervisors**:

- Competitive salary - £25,000-£28,000 Pro Rata
- Paid mileage
- Extra day holiday for your birthday
- Access to award winning training and ongoing professional development
- Career progression opportunities and room to grow.
- An employer that really listens, values, and appreciates everything you do.
- A role that offers something different every day and plenty of job satisfaction
- Recognition and rewards for hard work.
- The opportunity to be part of a ‘family feel’ supportive team who put quality at the heart of everything they do.

As a Client Care Supervisor for Right at Home South Liverpool you will play an integral part in managing the daily communications between your team or care assistants and care co-ordinators. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

**Main duties and responsibilities include**:

- Undertake new client assessments, complete and update care plans and risk assessments.
- Maintain ongoing service user compliance, by undertaking care plan and risk assessment reviews.
- Carry out introductions every time a care assistant is matched to a client for the first time.
- Building relationships with the residents and families and other healthcare professionals to ensure we deliver personalised care.
- Continually review and improve processes to ensure the most effective and efficient service is being delivered.
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections.
- Monitor and assess all clients for customer satisfaction.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
- Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures.
- To liaise with the Registered Manager and Care Coordinators to effectively plan.
- To ensure that all quality assurance aspects of the office are carried out, monitored, recorded and reported to the Registered Manager.
- To have an awareness and appreciation of the commercial aspects of business and ability to see the bigger picture and promote positive thinking and change management to the team.
- Ensure the provision of high-quality care services to vulnerable people living in their own home.
- Take a turn on a rota basis to manage the office on-call telephone support service, including every other weekend.

We cover Liverpool South, Liverpool North, Halton, Widnes, Runcorn, Allerton, Gateacre, Woolton, Mossley Hill, Huyton, Childwall, West Derby, Garston & Aigburth therefore local area knowledge is highly desirable.

**Requirements of a Client Care Supervisors**:

- You must hold a valid driving licence and access to a reliable car - Essential.
- Experience of working in a senior role within the care sector - Essential.
- Experience of writing and auditing care plans, risk assessments and MARs including eMARs - Essential.
- Level 3 NVQ in Health and Social Care
- Preferred.
- Experience of People Planner and ACP - Preferred
- Excellent customer service, communication and interpersonal skills.
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge.
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours.
- Extremely well organised, excellent planning and prioritising ability with high attention to detail.
- Ability to establish and maintain effective professional working relationships.
- Strong administration skills and ability to manage multiple work loads.

We believe this role would be ideal for a care professional with nursing, compliance or management experience who has now retired, looking to take a step back or now seeking a part-time role. However, if you have experience as a Field Care Supervisor, Senior Care Assistant, Care Team Leader, Care Coordinator, Care Scheduler, Care Administrator or NHS Care Administrator we would love to hear from you. This could be your new career, with the full support and training. Anything is possible if you put your head and heart into it.

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