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Client Relations Supervisor

3 months ago


Liverpool, Liverpool, United Kingdom Search Full time

Customer Service Supervisor

  • Location - Kirkby (L33), Liverpool
  • Salary - £35,000
  • Contract/Hours - Full time, Monday to Friday, 8:45am - 5pm

About the Company

Our client is seeking a proactive and skilled Customer Service Supervisor to enhance their vibrant and fast-paced team in response to expansion. This role presents a remarkable opportunity to integrate into a seasoned team within a global enterprise.

Key Responsibilities:

  • Oversee a customer service team dedicated to managing sales orders from initiation to fulfillment while maintaining exceptional service standards.
  • Assist the Customer Service Manager by serving as the primary contact for resolving inquiries from internal staff.
  • Collaborate with upper management to ensure adequate staffing and training for customer service representatives.
  • Address customer inquiries, oversee order processing, and liaise with various internal departments.

Qualifications:

  • Demonstrated experience in a supervisory or team leadership capacity.
  • Familiarity with international shipping and export processes is advantageous.
  • Proactive mindset with a positive attitude.
  • Ability to work independently and take initiative.
  • Strong organizational capabilities.