Customer Care Supervisors

4 months ago


Liverpool, United Kingdom VICTORIA BUSINESS ADVISORS LIMITED Full time

Victoria Business Advisors Limited is a premier management consultancy and security services firm in Liverpool, specializing in a range of services designed to guide businesses towards success. Victoria Business Advisors Limited is seeking a dedicated and customer-oriented Customer Care Supervisor to join its team. This role is crucial in providing exceptional service to its clients, ensuring their satisfaction, and maintaining the high standards of its brand.

**Main duties include**:

- Provide accurate, valid, and complete information to clients by using the right methods/tools.
- Handle client complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of client interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and build sustainable relationships.
- Work closely with other teams to ensure a consistent and high-quality client experience.
- Provide feedback on the efficiency of the customer service process.

**Skills and Education**:

- Proven experience in a Customer Care Supervisor role, preferably in a similar industry.
- Exceptional communication and interpersonal abilities.
- Customer-focused with a passion for delivering outstanding service.
- Problem-solving skills and the ability to handle challenging situations with professionalism.
- Proficiency in customer service software and CRM systems is a plus.

**Salary**: £26,200.00-£28,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Ability to Commute:

- Liverpool, L1 0BG (preferred)

Ability to Relocate:

- Liverpool, L1 0BG: Relocate before starting work (preferred)

Work Location: In person


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