Front of House Receptionist

3 months ago

Manchester, United Kingdom OCS Group Full time

**About The Role**:
We have a vacancy for a Front of House Receptionist to join our team based in Manchester M3

You will support the building’s landlord and their management team by delivering a 5* meet-and-greet service and by creating a professional and friendly first impression.

Your role will involve managing the ‘front-of-house’ processes, including post, couriers, contractors, general visitors and the associated access and signing-in procedures.

You will need to have excellent communication skills and experience working in a front-of-house or customer service role.

You’ll work in a friendly, proactive manner using your initiative to find ways of developing the occupiers-experience. Our staff have a ‘can do’ approach and will work effectively with letting agents, building management and other property professionals.

**Main Duties**
- Set up, manage, and take ownership of the reception area to ensure the ambience reflects the clients’ and tenants’ expectations
- Meet, greet, and manage visitors - ‘become the friendly face of the building’
- Represent the developer/landlord in a professional and knowledgeable manner
- Manage couriers, post and all deliveries
- Submit weekly reports on site activity
- Develop effective relationships with clients, agents and contractors
- Ensure that the building reception area is always immaculately presented
- Ensure any vacant space is kept pristine and available for viewing
- Liaison with the property manager and/or facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested
- Report issues and manage these to resolution through the correct process
- Assist the Building Manager and Building team with placemaking initiatives for site and building occupiers.

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles

**About Us**:
At OCS, we’re a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.

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