Senior Clerical Assistant

6 months ago

Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

This is an exciting opportunity for a committed, organised, enthusiastic individual to join the Adult Speech and Language Therapy Service.

This varied post will involve liaising with the wider SALT teams, and a variety of admin duties including answering the telephone, data inputting and typing. Primarily based at Acorn House, the post holder will be required to work Wednesdays, Thursdays and Fridays with a regular commitment to provide admin support to our team in the Orchard Centre, Rugby (approximately once monthly).

A team player who shares our enthusiasm for patient centred care with experience of working in a healthcare setting is desirable. Excellent communication skills, flexibility, good time management and organisational skills are essential for this post.

The Speech and Language Therapy Adult Team is a large friendly team working across many locations in Warwickshire including Warwick hospital, George Eliot hospital, Central England Rehabilitation Unit in Leamington, Stratford and Rugby.

You will be joining a small administrative team based across locations in the Warwickshire area to assist with the administrative and clerical duties required to ensure the best delivery of patient care.

You will receive ongoing support through appraisal, supervision and regular team meetings plus access to in-house training.

Interviews will be held during the week beginning 4th September.

To provide comprehensive, confidential administrative support to the Community Speech & Language Therapy service mainly based at Acorn House, Warwick.

To actively be involved in the scheduling and coordination of appointments for SLT staff working in the Community SLT across South Warwickshire.

To triage referrals into the service using standardised triage form.

To ensure clinical correspondence with other Health Care Professionals is undertaken in a timely manner and available in patients records.

To provide training and support for staff in the department working with EMIS and contribute to the induction of new staff within the team.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

To process community referrals via EMIS and in consultation with the SLTs ensure staff timetables are filled; highlighting where there are opportunities to flex which staff provide therapy and where resources are not being used to capacity.

To triage patients referred into the service using standardised triage form.

Monitor waiting lists ensuring patients are seen within agreed timescales and highlighting where this is not occurring.

To undertake the booking and cancellation and rescheduling of patient appointments as required.

To sensitively deal with patients with challenging behaviour, distressed relatives and carers.

To send correspondence to patients and referrers regarding appointments, advice sheets or patient transfer onto other services.

To enter activity and discharge information onto EMIS.

To handle and process patient records in line with the requirements of the Data Protection Act and Departmental standards.

To monitor and manage the patient literature supplies, ensuring the up to date resources are available in all offices and order as required.

To take and transcribe minutes at meetings.

To deal with incoming telephone calls from staff, patients, external agencies and the general public, taking accurate messages and action when necessary.

To book rooms for staff meetings, patient groups and training as requested.

To undertake reception duties, dealing with visitors enquiries in a professional and courteous manner.

To assist in the induction of new members of the SLT teams, students and admin staff regarding administration procedures.

To attend and actively participate / contribute at monthly Admin meetings and any other Service meeting deemed appropriate i.e. Locality or Departmental meetings.

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