Administrator (Enquiries, Referrals and Admissions)

2 weeks ago

Petersfield, United Kingdom Elysian Animal Assisted Interventions Full time

Role Overview:
Are you a seasoned administrator with experience in the education, health, or social care sectors? Are you passionate about utilising technology to streamline processes and improve efficiency? Elysian, an expanding organisation dedicated to providing placements for children and young people, is seeking a proactive and tech-savvy Administrator to join our team. This role will play a crucial part in managing enquiries, admissions, and transitions, as well as contributing to the development of our systems and processes.

**Responsibilities**:
1. Day-to-day Management of Enquiries, Referrals, Admissions, and Transition:

- Handle incoming enquiries from parents, carers, and professionals, ensuring timely and sensitive responses.
- Manage the admissions process, including processing referrals, conducting assessments, and coordinating transitions into and out of the service.
- Maintain accurate records and databases related to enquiries, admissions, and transitions.

2. Database Management and Administrative Support:

- Design and maintain databases to track enquiries, admissions, and other relevant information.
- Organise and manage daily, weekly, and monthly planners to ensure smooth operation of the service.
- Develop procedures and processes to improve efficiency in managing enquiries, referrals, and admissions.

3. Website Management and Marketing Support:

- Contribute to the organisation's website by updating content, publishing news and updates, and ensuring a user-friendly experience.
- Assist with marketing initiatives and communications efforts to promote the organisation's services and offerings.

4. Legislative Compliance and Quality Assurance:

- Ensure compliance with relevant legislative guidance and regulations, conducting quality assurance checks as necessary.
- Research and pursue projects aligned with the organisation's aims and objectives to enhance operational efficiency.

5. Data Management and Reporting:

- Work with a range of data to input, analyse, and produce reports on areas of responsibility.
- Oversee relevant procedures to ensure the organisation is responsive and efficiently managing enquiries and admission processes.

6. General Administrative Support:

- Perform other associated administrative tasks relevant to the smooth operation and development of the provision as needed.

Qualifications and Experience Requirements:

- Higher education qualification in a relevant field.
- Evidenced ICT skills, including proficiency in Microsoft Office Suite and database management.
- Minimum of 2 years' full-time experience in an administrative role in the education, health, or social care sectors.
- Experience in desktop publishing and customer service.
- Experience in marketing and marketing communications preferred.

Preferred Skills, Attributes, and Qualities:

- Positive and friendly attitude with a commitment to outstanding service.
- Flexible, resilient, and responsive to changing environments.
- Ability to work independently, using initiative and problem-solving skills.
- Creative, motivated, enthusiastic, organised, and efficient.

Additional Notes:

- Strong problem-solving and decision-making abilities.
- Collaborative team player with the ability to work independently.

**Additional Information**:

- The role may require occasional flexibility in working hours to accommodate the Leader's or organisations schedules and meetings.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £22,351.00-£26,316.00 per year

Expected hours: No less than 30 per week

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- working with various IT and software systems: 3 years (required)

**Language**:

- fluent English (required)
- English (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Relocate:

- Petersfield: Relocate before starting work (required)

Work Location: In person

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