Personal Injury Claims Handler

2 weeks ago

Glasgow, United Kingdom Rotate On behalf of TC Full time

Many of our colleagues enjoy the flexibility of working both from the office and home, fostering a balanced work-life dynamic. Our office environment offers bright and spacious surroundings conducive to collaboration and interaction among colleagues.

We prioritise understanding and supporting our colleagues, which is why we've embedded flexibility into our working model. Whether you prefer working from home, splitting your time between home and office, or adjusting your hours to accommodate personal responsibilities, we're committed to accommodating your needs. As a flexible employer, we're open to discussing options during your interview that align with your personal circumstances for this position.

Can you empathise with our customers? We recognize the distress that comes with motor accidents or car thefts and understand the significance of having reliable transportation. We provide expert assistance to our valued clients during such challenging situations.

As a Personal Injury Claims Handler, you'll take full responsibility for each insurance claim you manage. Success in this role hinges on maintaining continuous communication with all stakeholders to deliver top-notch customer service. You'll also engage in investigation, negotiation, assist in claim settlements, and facilitate communication with underwriters, solicitors, and third parties.

Given the diversity of our claims, exceptional empathetic skills, a neutral viewpoint, and the ability to remain composed under pressure are essential.

You will possess:

- Essential knowledge of motor and personal injury claims handling
- Advantageous familiarity with personal injury claims of £50k or more
- Excellent customer service skills within an office setting
- Demonstrated ability to work autonomously and as part of a team
- Strong organisational skills and effective workload prioritisation
- Capacity to meet monthly targets and demonstrate teamwork
- Strong written and oral communication skills
- Proficiency in IT

What's in it for You?
- Competitive salary based on skills, experience, and qualifications
- Flexible working options, including both office and home-based arrangements
- Healthcare scheme
- Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for wellbeing support
- Life assurance
- Group Income Protection
- Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, and wellbeing and digital GP app.

**Job Types**: Full-time, Permanent

**Salary**: Up to £32,000.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Claims Processing: 1 year (required)

Work Location: Hybrid remote in Glasgow

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