Hotel Receptionist

3 weeks ago

Birmingham, United Kingdom Crowne Plaza Birmingham City Centre Full time

As a Receptionist you are ambitious, hardworking and professional; someone who loves nothing more than to provide excellent service and responding to guests needs. You will play a part in driving the Reception team to success, whilst communicating effectively with other members of the Front of House team, to ensure exceptional service to our guests.

You are comfortable with problem-solving and using your initiative, whilst ensuring that the Reception team consistently maintain the high levels of customer service, whilst being personable and friendly with colleagues and guests a like.

**Our Values**

At Centre Island you’ll be joining a growing family of 9 hotels with over400 employees. At Centre Island not only will you be working at one of our branded IHG hotels, you’ll be part of the Centre Island team who are all engaged, enthusiastic and have the Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- Be **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days holiday increasing to 33 days after your 5th year of service
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes worldwide
- In house rewards and recognition programme
- Training and development and the opportunity to work with a fast paced, customer-focused company
- Long service awards
- Company health and wellbeing programme

**Main Duties and Responsibilities**:

- Delivering excellent customer service with the daily arrivals and departures, as well as completing additional tasks during the shift
- Demonstrate effective communication with the Front of House team, as well as with other hotel departments
- Build a repour with both first time and regular guests throughout their stay
- Help where possible with all guests’ requests in a helpful and professional manner
- Be proactive in aiming to exceed brand standards and targets
- Be approachable for both guests and colleagues alike
- Working as a team player with the Front of House team to ensure seamless service for all guests

**Qualifications and Requirements**
- Have proven, successful experience in a similar role in a hotel and comparable brand, ideally with experience in Opera
- Will hold good problem-solving skills and be able to multi-task, with the ability to work well under pressure in a calm and professional manner
- Have effective communication skills so all necessary information is communicated both internally and externally
- Have and demonstrate excellent attention to detail

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**

**So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests**

**Job Types**: Part-time, Permanent

Pay: £12.00 per hour

Expected hours: 32 per week

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person

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