Helpdesk Coordinator

3 months ago


Preston, United Kingdom City Group Managed Services Ltd Full time

We are a family business growing at pace working across a number of sectors including commercial, NHS and retail. We aim to be innovative, responsive and effective in how we work.

The Helpdesk builds strong relationships with our clients through their ability to respond to queries, resolve client issues and ensure the service they receive from the Operations Team is seamless.

We are looking for an innovative, forward thinking Coordinator who wants to make an investment into this position, embrace and adapt to the constant changes within our growing business.

**Key Responsibilities**:

- Receive service calls from customers and deal with them speedily and effectively.
- Work through the Helpdesk inbox in a timely manner ensuring all queries receive a response.
- Book scheduled service work with the customer and ensure correct usage of resources.
- Sales order processing
- Handle customer complaints and refer to the correct personnel for investigation.
- Coordinate customer requirements to other departments within the business, to ensure effective customer service.
- Communicate solutions, successes, and opportunities to the contract manager.
- Receive and process orders, liaise with customers regarding any changes.
- Liaise with customers to keep them informed of status of jobs, to solicit and resolve inquiries and complaints at the earliest opportunity.
- Monitor the progress of jobs, order spare parts, liaise with sub-contracts, alter schedules, and process jobs in accordance with the customer requirements and to our company standards.

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Gym Membership

**Salary**: £24,960.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


  • Helpdesk

    3 months ago


    Preston, United Kingdom City Group Managed Services Ltd Full time

    City Group are currently looking for an experienced Helpdesk Operative to join the team. The Helpdesk builds strong relationships with our clients through their ability to respond to queries, resolve client issues and ensure the service they receive from the Operations Team is seamless. **Role Responsibilities** - Receive service calls from customers and...


  • Preston, United Kingdom City Group Managed Services Ltd Full time

    City Group are currently looking for an experienced Helpdesk Operative to join the team. The Helpdesk builds strong relationships with our clients through their ability to respond to queries, resolve client issues and ensure the service they receive from the Operations Team is seamless. **Role Responsibilities** - Receive service calls from customers and...


  • Preston, United Kingdom City Group Managed Services Ltd Full time

    City Group are currently looking for an experienced Helpdesk Operative to join the team. The Helpdesk builds strong relationships with our clients through their ability to respond to queries, resolve client issues and ensure the service they receive from the Operations Team is seamless. **Role Responsibilities** - Receive service calls from customers and...


  • Preston, United Kingdom City Group Managed Services Ltd Full time

    City Group are currently looking for an experienced Helpdesk Operative to join the team. The Helpdesk builds strong relationships with our clients through their ability to respond to queries, resolve client issues and ensure the service they receive from the Operations Team is seamless. **Role Responsibilities** - Receive service calls from customers and...


  • Preston, United Kingdom City Group Managed Services Ltd Full time

    City Group are currently looking for an experienced Helpdesk Operative to join the team. The Helpdesk builds strong relationships with our clients through their ability to respond to queries, resolve client issues and ensure the service they receive from the Operations Team is seamless. **Role Responsibilities** - Receive service calls from customers and...


  • Preston, Lancashire, United Kingdom Brackenberry Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Coordinator to join our team at Brackenberry Ltd. As an Administrative Coordinator, you will provide administrative support to our Estate Services team, ensuring the smooth operation of our facilities management processes.Key Responsibilities:Provide Administrative Support:...


  • Preston, United Kingdom BAE Systems Full time

    **ESC Content Practitioner & Coordinator** - 00104231 **Job title**:ESC Content Practitioner & Coordinator (Employee Service Centre) **Location**:Preston (Hybrid) We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. **Salary**: Circa £27,500 dependant on...


  • Preston, Lancashire, United Kingdom Brackenberry Full time

    Job Summary:We are seeking an experienced Administrative Assistant to join our team at Brackenberry Ltd. The successful candidate will provide administrative support to the Estates Services team, ensuring the effective operation of the helpdesk, car parking, and vehicle administration processes.Key Responsibilities:Provide administrative support: Assist the...


  • Preston, Lancashire, United Kingdom Brackenberry Full time

    Job Summary:We are seeking an experienced Administrative Assistant to join our team at Brackenberry Ltd. The successful candidate will provide administrative support to the Estates Services team, ensuring the effective operation of the helpdesk, car parking, and vehicle administration processes.Key Responsibilities:Provide administrative support: Assist the...


  • Preston, Lancashire, United Kingdom Brackenberry Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Brackenberry Ltd. As an Administrative Assistant, you will provide administrative support to our Estates team, ensuring the smooth operation of our Helpdesk, Car Parking, and Vehicle administration processes.Key ResponsibilitiesProvide First Point of...


  • Preston, Lancashire, United Kingdom Brackenberry Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Brackenberry Ltd. As an Administrative Assistant, you will provide administrative support to our Estates team, ensuring the smooth operation of our Helpdesk, Car Parking, and Vehicle administration processes.Key ResponsibilitiesProvide First Point of...

  • Administrative istant

    2 weeks ago


    Preston, United Kingdom Brackenberry Full time

    We are working closely alongside a Local Authority in Preston to assist with the appointment of an Administrative Assistant on a 3month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 12.09 15.06 per hour Summary: To provide a first point of contact for internal and external...

  • Administrative istant

    2 weeks ago


    Preston, United Kingdom Brackenberry Full time

    We are working closely alongside a Local Authority in Preston to assist with the appointment of an Administrative Assistant on a 3month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 12.09 15.06 per hour Summary: To provide a first point of contact for internal and external...

  • Facilities Assistant

    3 months ago


    Preston, United Kingdom OCS Group Full time

    **About The Role**: We are recruiting for a Facilities Assistant to be based in North East. You will be working flexibly to meet business requirements, Monday - Friday between 7am - 7pm, 40 hours per week. You will be responsible for overseeing effective delivery of Cleaning services, Porterage, Reception, Helpdesk, Job management, Accommodation, and other...

  • Administrative istant

    4 weeks ago


    Preston, United Kingdom Brackenberry Full time

    We are working closely alongside a LocalAuthority in Preston to assist withthe appointment of an AdministrativeAssistant on a 3monthcontract highly likely to be extended at clientsdiscretion. Please apply with your CV for immediateconsideration. Rate ofPay: 12.09 15.06 per hourSummary:To provide a first point of contact forinternal and external customers....


  • Preston, United Kingdom East Lancashire Hospitals NHS Trust Full time

    “Strengthening the Team & Developing the Service” The Lancashire Procurement Cluster is a ground breaking shared service which is creating a step change in procurement and supply chain maturity for the member trusts; Blackpool Teaching Hospitals NHS FT, East Lancashire NHS Trust and Lancashire Teaching Hospitals NHS FT. It is fundamentally re-shaping the...


  • Preston, United Kingdom Berry Lane Medical Centre Full time

    Job summary This is an exiting opportunity to join the IT and Data team within our Practice. The role will be for 12 months and the working commitment is for the successful applicant to work between 25 and 30 hours per week. The main elements of the role are to code clinical letters that we receive and to data entry the correct information into...