Retail Customer Service Advisor

3 days ago


Milton Keynes, United Kingdom Brook Street Full time

Do you have experience on the phones and making outbound calls to customers? Brook Street are delighted to be working with a client in Milton Keynes looking for a Customer Service Advisor.

**Pay rate**: £10.99
**Hours**: Monday to Friday 8am-6pm (shifts do vary)
This post will be until 31st December however, this will be extended into the New Year.
**What are the benefits for you?**:

- On site you do have a café which serves hot and cold food at discounted prices
- Gym studio - this includes classes for example: Yoga & Pilates. This is free to employees
- Health room, here you can have a full body MOT (Blood pressure, bloods taken, etc)
- Masseuse who visits site - this is payable
- Every floor does have a breakout room with either snooker or table hockey (an activity).
- Annual leave
**About the role**:

- Being adaptable to switch across different processes as there will be a requirement for this
- Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle
- Maintaining an understanding of FCA regulations
- Taking responsibility for ensuring that excellent customer service is always delivered
- Close liaison with other Customer Operations staff e.g. New Business, Collections
**About you**:

- Full PC literacy essential
- Excellent written and spoken communication capabilities
- Previous customer service centre, call centre or finance company experience is desirable
- An understanding of the Data Protection Act and Consumer Credit Act is desirable
- Outstanding written and verbal communication skills
- Excellent attention to detail
- Ability to learn new systems and processes
- Excellent attention to detail
- Strong customer service focus is always essential and a customer friendly manner
**About the hours**:
The working hours are between 8am - 6pm Monday to Friday, all employees will be required to work between these hours. Shifts can vary between the hours, 8 hours a day and 35 hours a week, typical shifts look like:
8am - 4pm, 9am - 5pm, 10am - 6pm
Can you picture yourself taking this fantastic opportunity as a customer Service Advisor?
**If yes, please APPLY NOW


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