Customer Service Advisor

4 weeks ago


StokeonTrent, United Kingdom Intro Personnel Permanent Recruitment Full time

This excellent opportunity will be working within a busy, close knit customer services team with a focus on providing a hands-on approach to order inputting, quotations and ensuring that key account customers receive an exceptional level of support and service.

**CUSTOMER SERVICE ADVISOR**

**STOKE ON TRENT AREA**
**FULL TIME HOURS**

**PERMANENT**

**£23K**

**THE ROLE**
- Customer order entry using SAGE system
- Providing quotations to a range of domestic and international customers
- Carrying out stock check / availability, part number search and identifying shipping location and additional information
- Providing key documents to customers including shipping information, tracking information, PODs and downloading order information
- Resolving customer complaints quickly to ensure customer satisfaction

**WHAT WE ARE LOOKING FOR**

Applicants should have the following:

- Proven experience in a high-pressure office-based customer service environment
- Ability to work with a number of IT systems
- Strong attention to detail with strong communication skills
- Ownership of difficult issues and follow through to completion including an ability to
- identify a root cause and offer a solution

**HOW TO APPLY**

For a full list of Intro Personnel’s current vacancies, please visit the Intro Personnel website at Intropersonnel.co.uk and follow us on Facebook and Linked In.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: RH/CSA



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