Customer Service Advisor

3 weeks ago


StokeonTrent, United Kingdom Essential Employment Full time

**Customer Service Advisor needed in Stoke on Trent at £11.50ph **PAYE - Reference:5225206**
- To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service.
- To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service
- Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements
- To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and process the customer enquiry.
- To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries.

**This is a Full time role on a temporary contract basis**

**Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.



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