HR Assistant

REQ ID: 113056
JOB TITLE: HR Assistant - Contact Centre
SALARY: 24600 - 30000
POSTING END DATE: 7th February 2023
LOCATION: Whitley

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

**What to expect**

This is a HR Assistant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all Jaguar Land Rover colleagues and managers.

You’ll also work with the HR Assistant Team Lead on process optimisation for the Contact Centre Team, documenting process guides and work instructions to streamline processes and work with our offshore partner in India as well as progressing automation opportunities.

**Key Accountabilities and Responsibilities**
- Assisting with employee queries to ensure all transaction and administrative processes are executed accurately and in line with the relevant service level agreements.
- Answering all incoming queries within a specified time to ensure Service Levels are met
- Utilising active questioning skills to understand the root cause of the employees' questions and escalate to the relevant Tier 2 team or Contact Centre Consultant team as required if the question resolutions exceeds a transactional or policy awareness requirement.
- Ensuring employee return to work (RTW) interview documents are validated against the attendance management process and alerting managers where an RTW document has been completed incorrectly.
- Contributing to the continuous improvement of HR systems and practices by raising issue & improvement tickets within the system (SAP C4S)
- Managing operational workload to ensure all Contact Centre processes are executed accurately as per the service level agreements
- Undertaking any other work as directed by their line manager in connection with their job as may be requested

**What You’ll need**
- Previous experience of working in HR Customer Service role
- Experience of processing high volume HR queries at speed and with accuracy
- High computer literacy and ability to learn quickly to navigate a number of different IT platforms

**SO WHY US?**

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family and membership of a competitive pension plan. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

Jaguar Land Rover is committed to equal opportunity for all.