Claims Escalation Assessor

REQ ID: 115501
JOB TITLE: Claims Escalation Assessor
SALARY: £33,100 - £38,000
POSTING END DATE: 12/05/2023
LOCATION: Whitley

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

**WHAT TO EXPECT**

This role will see you will be a claims escalation assessor for Claim Management, this will entail working with the claims and 1st level assessors to aid in the assessing of all claim types. You may also in assist in the review of current and new business rules to capture claims, setting up and running of Service plans programs as required. You will be requested to assist in the delivery of key insights into the claim submissions of warranty, goodwill, Service and maintenance and more to aid in the improvement of Right First Time Claim submission within JLR.

**KEY ACCOUNTABILITIES AND RESPONSIBILITIES**
- Daily Assessment of Claims
- Quality checking of processed Claims
- Assist business process improvements on all claims management area’s
- Assist Claims Business rules process
- Communicate to Markets / Regions on issues with Claim Submissions
- Where required support the operational running changes to the following area’s:

- Claims Assessment
- Service Maintenance Plans Administration
- Assist the Change request process to enable Warranty System changes
- Assist with questions to engineering on claims assessment questions and controls
- Supply support to claims assessment teams and market escalated questions on claims management
- Investigate claims that have been highlighted as suspicious
- Undertake any other work as directed by their line manager in connection with their job as may be requested

**WHAT YOU'LL NEED**

**Essential**:

- Automotive technical knowledge
- Ability to consistently deliver targets
- Logical approach to problem solving
- Excellent communication skills
- IT literacy

**Desirable**:

- SAP Knowledge / Warranty Portal
- Experience in Automotive Retail network
- Experience with Claims data (Warranty, Goodwill, etc)

**SO WHY US?**

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

Jaguar Land Rover is committed to equal opportunity for all.