Head of Operations

6 months ago

Oxford, United Kingdom The Cocktail Service Full time

**Head of Operations - 45 Hours Per Week**

**Brands: The Cocktail Service and The Cocktail Society**

**The Company**

Eventuality Group comprises The Cocktail Service and The Cocktail Society, two of the leading companies within the drinks & events industry. Since 2009, we have been providing; event bar services, staffing, drinks brand strategy & activation, bar & drink consultancy, cocktail products and creative services for our industry in the UK & beyond.

The Cocktail Service is a Drinks Agency that delivers premium event bar services for luxury event planners, caterers & corporate clients. Along with strategy & activation for drinks brands in the on-trade, off-trade & live arena. Our company also deliveries ancillary services for the drinks industry including creative design, digital marketing, content creation and cocktail styling.

The Cocktail Society is the UK’s leading cocktail club. Our products include a range of cocktail gift sets, award-winning bottled cocktails and our cocktail discovery subscription. We also provide ready-to-drink cocktail products for on-trade customers at a wide range of venues & events across the UK.

The two companies have experienced strong growth in the last four years and have developed a reputation for our premium services & delivery. Annually we deliver 600+ events, supported by a head office team of 20+. We have a strong company culture, and we regard ourselves as market leaders within the sector. We have ambitious plans in the next five years to expand our operation and increase market share.

The foundation of our agency is tailoring extraordinary drinking experiences for our clients.

**Company Vision**

**EXPERIENCE | COLLABORATE | EDUCATE | CREATE**

**EXPERIENCE** - Leveraging our wealth of experience to add value to our clients and our industry by delivering extraordinary experiences.

**COLLABORATE** - We collaborate with the industry’s leading talent, pioneering brands and like-minded suppliers working seamlessly to deliver world class projects and events.

**EDUCATE** - Our culture is built on proactive learning by listening, sharing, and educating within our industry. Be the leading voice on trends, innovation, drinks culture and sustainability.

**CREATE** - Creativity in everything we do; challenge, innovate and bring vision to reality.
Sweat the small stuff.

We have many exciting growth and development plans and we want an individual who matches our ambitions.

**Role Outline**

Our brands rely on a strong and efficient operational department, which is a crucial cog in our business and this role is integral to maintaining the fluidity of what we do. This role is leading a busy, fast pace creative department where you will have the opportunity to shake up how things are run.

We are looking for a highly competent, knowledgeable, and driven individual to oversee our operational delivery for both TCS and The Cocktail Society. This role requires an individual who is a very experienced problem solver, with great attention to detail and who is calm under pressure, to help play an important role in maintaining our leading position within our industry.

The role has the following primary deliverables:

- Run the day-to-day operations for events and Tsoc fulfilment.
- Innovating by continuously improving our operational procedures and delivery.
- Assist in the management and training of our warehouse and senior event team.
- Ensure all stock, kit and assets are at set parr levels to deliver all orders, events, activations and projects.
- Understand and oversee our operations software such as Current RMS and Microsoft Office suite.
- Ensure the warehouse/s are run efficiently and in line with all company procedures.
- Manage our Health & Safety protocols.
- Manage our sustainability initiatives.
- Manage and improve our vehicle fleet and explore new ideas on modes of transport.
- Research and development of our drinks offering.
- Communicating with suppliers including ordering, new products and initiatives.
- Submit weekly timesheets for the freelance warehouse team.

**Accountabilities**

**Operations**
- Plan the operational delivery of our day-to-day events
- Manage our stock, kit and assets required for our events, activations and orders received by ensuring we have suitable parr levels on all items
- Oversee our storage and logistics across the UK
- Cash Management
- Departmental Budget Management
- Technology Systems
- Ordering
- Ensure we maintain and improve our cost of sales
- Be accountable for all operational department KPIs to be reported to Managing Director

**Warehouse**
- Maintain regular and proactive communications with warehouse team and their task logs.
- Develop and manage the warehouse team through their training journey.
- Ensure that all products are stored appropriately, maintained well, and leave the warehouse in a perfect condition.
- Ensure that the warehouse team deliver to the highest standard.
- Maintaining Health & Safety,

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