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Mental Health Advice Worker
4 months ago
**Job Title**: Croydon Health and Wellbeing Space Advice Worker
**Reports to**: Croydon Health and Wellbeing Space Manager
**Location**: Croydon Health and Wellbeing Space (CHWS), Whitgift Centre, North End, Croydon CR0 1LP (additional locations may be identified in the future)
**Salary**: £28,388.08 per annum
**Hours**:36 hours per week (full time), Monday to Friday with occasional weekend working required
**Contract**: Fixed Term until 31 March 2025
**Role**:
Croydon Health & Wellbeing Space (CHWS) is an exciting and dynamic service, run in partnership with Mind in Croydon and Croydon BME Forum and commissioned by South London and Maudsley Mental Health Service (SLaM). The CHWS opened in 2022 with the aim of providing advice, information, and specialist support to Croydon residents with mental health concerns, who drop-in, or have been referred to the via the local Integrated Care Network Plus multi-disciplinary clinical and community mental health support teams.
The Advice Worker will be part of a friendly team, including support workers, crisis workers and clinical mental health professionals and function as the first point of access for visitors to the CHWS. Following an initial conversation to ascertain the clients’ needs, the Advice Worker will provide information and advice, as well as signposting and referrals to specialist services, such as the Mental Health Personal Independence Co-ordinators, Social Prescribers and Community Link Workers, in addition to the wider voluntary and statutory services in the borough. The role will be fast paced and vary each day offering a fantastic opportunity for the postholder to develop their knowledge and skills and make a difference to the users of this service.
**Main Duties and Responsibilities**
Provide advice, information and support to people who visit the Croydon Health and Wellbeing Space. The post-holder will be based in the direct access drop-in area and will have their own caseload.
Provide a reassuring and friendly welcome and ensure that visitors are referred to the correct person or service within the Croydon Health and Wellbeing Space and re-direct members of the public to internal and external services where necessary.
Provide information and advice about issues affecting clients, including mental health, housing, employment, money matters and debt.
Provide information, advice and support to clients who present in crisis.
Provide casework support to clients who need more in-depth support with the issues that are affecting them.
Ensure that each person is listened to and connected with the support they seek as far as possible. A key skill will be to identify when a client presents with ‘surface level issues’ and when a deeper conversation is needed to identify the underlying issues.
Undertake checks for welfare benefits and entitlements and support clients to complete claim forms, including liaison with relevant agencies such as the Department for Work and Pensions.
Support colleagues with enquiries which relate to the postholder's specialist knowledge and experience e.g., mental health, benefits, housing, education, training, employment, money, or debt management.
When the Volunteer Lead Support Worker is unavailable, provide support to the Croydon Health and Wellbeing Space volunteers in their welcoming duties.
Work as a member of a multi-disciplinary team.
With the rest of the team, attend staff meetings and participate in whole staff planning and strategic development of the service in accordance with our aims and objectives.
Provide updates and feedback to the other Croydon Health and Wellbeing Space teams to facilitate multi-disciplinary partnership working.
Work in partnership with local professionals in statutory and voluntary sector organisations to ensure that appropriate referrals are made and to enable effective inter-agency relationships to be developed.
Promote the Croydon Health and Wellbeing Space to statutory and voluntary and community sector organisations within the borough via attendance at local partnerships and forums.
Give presentations about the work of Croydon Health and Wellbeing Space to other organisations and stakeholders within the borough.
Contribute positively and constructively to the development of Croydon Health and Wellbeing Space.
Attend training, forums, and meetings to ensure knowledge remains relevant and current.
Keep up to date with relevant legislation, policy, and practice in mental health, as well as within the field of information & advice more generally.
Accept line management and supervision from the post holder’s designated line manager and engage constructively in this process.
Accept the need to learn from experience, to actively take part in reflective practice, to change where necessary, develop new skills, undertake training, and keep up to date with current mental health practices.
Maintain accurate and up-to-date client records using online triage and database
