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Gift Processing Officer

4 months ago

Swindon, United Kingdom National Trust Full time

We want to be recognised as the leading fundraising charity in the UK so that people, now and in the future, benefit from nature and heritage. As our Gift Processing Officer, you’ll oversee donations processing at the National Trust, mapping out processes and finding ways to improve efficiency and the supporter journey.

The role is offered on a 9-month fixed term contract or internal secondment basis.

What it's like to work here:We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for everyone, for ever and we really mean that.

Your contractual location will be our head office in Swindon, however there will be an opportunity to explore and agree hybrid working arrangements which strike the right balance for you and the Trust. The role will involve travel to our head office to meet with stakeholders and to carry out work.

What you'll be doing:You’ll join the Fundraising Operations team and will have day to day management and oversight of donations processing, providing training, support and guidance to colleagues across Fundraising, central, regional and at property teams. You’ll work with external fundraising platform providers to ensure donations and other fundraised income is received in a timely and efficient manner.

You’ll help produce regular fundraising income reports and will work closely with other members of the Fundraising Operations team, consulting with stakeholders across the Trust to contribute to improved reporting for all areas of Fundraising.

You’ll work closely with the Fundraising Performance Manager as well as multiple fundraising teams, ensuring process compliance. You will map out and document new and existing donation and income processes, identifying solutions for problem areas and supporting the implementation of new initiatives.

Who we're looking forYou can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role.

We’d love to hear from you if you have:

- Knowledge of financial processes, in particular donation and income processing and reporting
- Understanding of data protection regulations, the fundraising code of practice and other relevant regulatory requirements such as gift aid regulations and the Charity Commission
- Information management skills, creativity, with the ability to take a brief and translate it into actionable solutions, analysing and mapping business processes, developing and then implementing
- Interpersonal skills, able to build relationships with a range of stakeholders at all levels to ensure process understanding and compliance
- Comfortable managing multiple projects at once
- Demonstrable experience of CRM systems

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 31/12/23)