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Retail Customer Service Representative

4 months ago

Newcastle upon Tyne, United Kingdom William Hill Full time

**People don’t just come here to place bets. They come for the experience.**

And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home.

If you’re a people person, you’ll love working in William Hill. What’s more, we’ll give you great training and plenty of incentives to keep you motivated.

**What this role is about**
- Welcoming customers with a friendly face
- Taking their bets and assisting with queries
- Showing customers how to use betting terminals
- Getting to know your customers to champion safer gambling at all times
- Supporting managers with shop displays and opening/closing

**Why do it**
- Hours_. We’ve a range of full and part-time hours on offer.
- Salary_. We pay the National Living Wage as a minimum, not just to people over 25. What’s more, there’s the opportunity to earn a quarterly performance bonus too.
- Holiday_. On top of a 28-day holiday allowance, you’ll get a paid day off for your birthday.
- Pension plan_. We’ll match your pension contributions to 4%.
- Staff discounts._ When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.

**Who we are**

With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966.

We offer a Balanced approach to shift patterns with a range of full and part-time jobs, with flexible hours, shifts to suit you and an unrivalled opportunity to develop through Build. Our approach to Belong means all colleagues have a voice, and feel heard and we can all work on the same side to achieve our goals.

Internally this is known as a Customer Experience Assistant.
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