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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring they receive a seamless and efficient experience.
Key Responsibilities- Customer Service: Deliver outstanding customer service to all customers, ensuring their needs are met and exceeded.
- Queue Management: Manage queues effectively, ensuring customers can access our services quickly and easily.
- Governance and Attention to Detail: Maintain high standards of governance and attention to detail, ensuring all transactions are accurate and secure.
- Teamwork: Work collaboratively with colleagues to achieve team goals and objectives.
- Customer Focus: A passion for delivering exceptional customer service and a commitment to ensuring customer satisfaction.
- Communication: Excellent communication skills, both verbal and written, to effectively communicate with customers and colleagues.
- Motivation: A motivated and enthusiastic individual who is driven to achieve results and exceed targets.
- Adaptability: Ability to adapt to changing circumstances and priorities, ensuring the smooth operation of the store.
We offer a competitive salary, pension scheme, paid annual leave, and employee discounts. We also provide a range of benefits, including an Employee Assistance Programme, to support your wellbeing and help you achieve a better work-life balance.
About UsWHSmith have been a leading retailer for over 230 years, providing a range of services and products to our customers. We are proud to be an inclusive employer, committed to creating a welcoming and inclusive environment for all our colleagues.