Housing Management Officer

6 days ago

Diss, United Kingdom Solo Housing Full time

**Services** - Internal and external delivery to private sector housing, social housing, shared housing, emergency accommodation and supported accommodation provision.

**Reporting to** - Housing Services Manager

**Overall role objective**:
Provide full housing management service to all residents of Solo Housing and agreed partner agencies, including:

- Accommodation standards and safety checks
- Tenancy sustainment including but not limited to rent account management and Anti-social behaviour
- Performance reporting on voids and rent collection
- Administration of the Property Management and Case Management systems
- Identifying property compliance audit risks and reporting to line manager
- Completing property safety checks & any identified remedial actions

**Main duties and responsibilities**:

- Lead on carrying out a full housing management service to all Solo Housing residents across the Housing Related Supported accommodation services, Shared Housing services, Social Housing and Private Sector housing, along with housing management services within our partner organisations
- Lead on property inspections to reinforce lettable standards
- Provide an efficient and effective service to maximise the rental income and increase tenancy sustainment.
- Work collaboratively with the Support Teams and the Property Services Manager to provide an efficient and effective lettings service.
- Work collaboratively with the Support Teams and the Finance Team to support tenancy sustainment.
- Work collaboratively with our partner agencies to fulfil our duties as a landlord
- Contribute to any management system to enable the monitoring of available lets, rent collection, tenancy sustainment, stock condition, access/key management, providing regular and meaningful updates to the Housing Services Manager.
- Ensuring any enforcement action follows relevant legal process, including representing Solo Housing in court.
- Providing timely and accurate data on housing management status and actions required.
- Contribute to the development or review of policies and written procedures in connection with housing management.
- Meet all relevant prescribed targets and provide performance management information efficiently and effectively.
- Promote and contribute to the involvement of residents across Solo Housing to ensure their voice is heard.
- Follow the Solo Housing Complaints Policy and Procedure.
- Take part in an out of office hours on-call rota.
- Commitment to learning and development.
- Commitment to Solo Housing organisational values.

**Relevant experience in relation to the main duties of the role**:

- Delivering housing management service for a regulated housing provider, including allocations, lets and rents
- Experience of working with private sector rental market
- Experience of representing the organisation at court
- Knowledge of the Housing Benefit system
- Proven office administrative & coordination experience
- Excellent time management skills and ability to multi-task and prioritise work.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills
- Strong organisational and planning skills.
- Proficient in MS Office packages, computer skills and knowledge of office software packages
- Proficient in use of accounting systems such as Xero and other management systems.
- Experience of Lone Working

**Work Experience/Background**:

- Working in a housing management environment
- Experience in a similar role
- Experience of using management systems/databases
- Experience in teamwork and partnership work
- Experience of resident involvement and customer service
- Experience with external contractors
- Experience in working to agreed targets.

**Personal Competencies**:
Demonstrates ability and commitment to customer care.
- Excellent organisational skills
- Adaptable to the various duties of the post.
- Ability work on own initiative as an individual or as a team member.
- Contribute to the development of good working relationships within the team.
- Self-motivated with the ability to enthuse and motivate others.
- Excellent communication skills
- Negotiation and influencing skills to enable best value and high performance.
- Knowledge of Housing Law, Regulator requirements and other legislation
- Experience of contractor management is desirable
- Professional qualification in Housing is essential

**Terms and conditions**:

- Working week 37.5 hours Monday to Friday
- Flexible working policy
- Salary range - £25,110 (annual incremental appraisal system is in place)
- Employer pension contribution 8%
- Annual leave starting at 28 days per annum plus bank holidays, increasing to 30 days after 2 full years in employment
- Comprehensive training and workplace wellbeing offer to include enhanced employee assistance cover
- Based at Solo Head offices, Diss with some flexible homeworking where appropriate
- This role requires frequent travel across East Anglia and therefore

  • Housing Management Officer

    3 weeks ago

    Diss, United Kingdom Solo Housing Full time

    **Services** - Internal and external delivery to private sector housing, social housing, shared housing, emergency accommodation and supported accommodation provision. **Reporting to** - Housing Services Manager **Overall role objective**: Provide full housing management service to all residents of Solo Housing and agreed partner agencies, including: -...

  • Housing Officer

    3 weeks ago

    Diss, United Kingdom Cromwood Housing Full time

    At Cromwood Housing we provide vital housing services to save the lives of people who are homeless, sleeping rough, seeking asylum and fleeing domestic abuse. Our purpose is to remain one of the leading providers of social housing to the local authorities in London and Greater Manchester. Cromwood is seeking a Housing Officer to be the main point of...

  • Housing Officer

    2 weeks ago

    Diss, Norfolk, United Kingdom Cromwood Housing Full time

    At Cromwood Housing we provide vital housing services to save the lives of people who are homeless, sleeping rough, seeking asylum and fleeing domestic abuse.Our purpose is to remain one of the leading providers of social housing to the local authorities in London and Greater Manchester.Cromwood is seeking a Housing Officer to be the main point of contact...

  • Housing Support Worker

    2 weeks ago

    Diss, Norfolk, United Kingdom Solo Housing Full time

    Solo Housing are looking for dynamic Support Workers with previous experience of homelessness, mental health and substance misuse to join our team in providing person led support and housing management services to single adults living in our accommodation to promote independence in the community.Job Title: Housing Support WorkerSalary:£22,318 per year (from...

  • Business Support Officer

    2 weeks ago

    Diss, Norfolk, United Kingdom Solo Housing Full time

    Business Support OfficerBased at our Head Office in Diss, you will provide business support, data entry and administration to support the effective and efficient running of Solo Housing.Overall objectives of the role: Reception and administrative duties to support Solo Housing in providing an excellent service.Main duties: Ensure all computerised and manual...

  • Housing Support Worker

    3 weeks ago

    Diss, United Kingdom Solo Housing Full time

    Solo Housing are looking for dynamic Support Workers with previous experience of homelessness and mental health to join our team in providing person led support and housing management services to single adults living in our accommodation. **Job Title**: Housing Support Worker **Salary**:£22,318 per year (from April 2023) **Location**: Community - based...

  • Lodge Manager

    1 month ago

    Diss, United Kingdom Churchill Estates Management Ltd Full time

    Salary:£23,500 per annum, plus excellent benefits​Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch​Location:​ Mere Lodge, Diss, IP22 4FDMere Lodge is a stunning new collection of 58 retirement apartments, nestled in the traditional market town of Diss.About the roleChurchill Estates Management are recruiting for an exceptional...

  • Lodge Manager

    4 weeks ago

    Diss, United Kingdom Churchill Estates Management Ltd Full time

    Salary:£23,500 per annum, plus excellent benefits​Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch​Location:​ Mere Lodge, Diss, IP22 4FDMere Lodge is a stunning new collection of 58 retirement apartments, nestled in the traditional market town of Diss.About the roleChurchill Estates Management are recruiting for an exceptional...

  • Support Worker

    3 weeks ago

    Diss, United Kingdom Solo Housing (East Anglia) Full time

    **Recruitment Pack -** **Support Worker** February 2024 **About us** Thanks for your interest in this new and exciting role. We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Originally established in 1985 as the Campaign for...

  • Support Worker

    2 weeks ago

    Diss, Norfolk, United Kingdom Solo Housing (East Anglia) Full time

    Recruitment Pack -Support WorkerFebruary 2024About usThanks for your interest in this new and exciting role.We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference.Originally established in 1985 as the Campaign for Single Homeless (COSH), we...

  • In-house Recruiter/talent Acquisition

    4 weeks ago

    Diss, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is pleased to be working alongside the Diss based tech group, Midwich. We are looking for an In-House Recruiter / Talent Acquisition Specialist to join their happy and bustling HR department to help support their recruitmentacross the UK & Ireland. Salary is up to £35,000pa and comes with a huge range of additional benefits. The...

  • In-house Recruiter/talent Acquisition

    2 weeks ago

    Diss, Norfolk, United Kingdom Michelle Denny Recruitment Full time

    Michelle Denny Recruitment is pleased to be working alongside the Diss based tech group, Midwich. We are looking for an In-House Recruiter / Talent Acquisition Specialist to join their happy and bustling HR department to help support their recruitmentacross the UK & Ireland. Salary is up to £35,000pa and comes with a huge range of additional benefits.The...

  • Front of House Staff

    2 weeks ago

    Diss, Norfolk, United Kingdom Scole Inn Hotel - Yiasemis Hotels Full time

    Yiasemis Hotels has recently taken new ownership of The Scole Inn Hotel, in Scole, Diss IP21 4DR.We are looking for a Front of House Member willing to be trained by our Management Team.We are looking for passionate and hard-working individuals to do the required jobs, which could lead to growth and a career in the Hospitality Industry. We are planning great...

  • (Maternity Cover) In-house Recruiter

    4 weeks ago

    Diss, United Kingdom CVS UK Ltd Full time

    **Maternity Cover In-House Recruiter (9-12 month fixed term contract) Remote based, home working role. Supporting our practices across our North Division.** **CVS Group is one of the largest integrated veterinary groups in Europe with a turnover in excess of £400M, over 500 veterinary practice sites and over 6500 CVS colleagues located across the UK,...

  • Financial Services

    4 weeks ago

    Diss, United Kingdom DG Financial Services Ltd Full time

    An Independent Financial Adviser based in Diss, IP22 4GT is actively seeking a new PA/Office Administrator. You will be reporting directly to the Director, where you will be working on all aspects of new and existing clients. This is a wide and varied role, with many competing tasks and demands. Your role will include Obtaining relevant documents and...

  • Financial Services

    2 days ago

    Diss, United Kingdom DG Financial Services Ltd Full time

    An Independent Financial Adviser based in Diss, IP22 4GT is actively seeking a new PA/Office Administrator. You will be reporting directly to the Director, where you will be working on all aspects of new and existing clients. This is a wide and varied role, with many competing tasks and demands. Your role will include Obtaining relevant documents and...

  • Office Assistant

    4 weeks ago

    Diss, United Kingdom Palgrave C of E Primary School Full time

    **Palgrave Church of England Primary School,**Diss IP22 1AG**: - **£20,258 pro rata**: - **12.5 hours per week, term time only (38 weeks per year)**: - **Permanent**: - **Reference: 7722**: - **Required **to start as soon as possible.** An exciting new opportunity has arisen at Palgrave CE Primary School. We are currently looking for a part time...

  • Office Assistant

    2 weeks ago

    Diss, Norfolk, United Kingdom Palgrave C of E Primary School Full time

    Palgrave Church of England Primary School,Diss IP22 1AG**:- £20,258 pro rata:- 12.5 hours per week, term time only (38 weeks per year):- Permanent:- Reference: 7722:- Required to start as soon as possible.**An exciting new opportunity has arisen at Palgrave CE Primary School. We are currently looking for a part time Office Assistant to support our Office...

  • Affordability Support Advisor

    4 weeks ago

    Diss, United Kingdom Flagship Group Full time

    Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it. Our people and our...

  • Retail Security Officer

    1 week ago

    Diss, United Kingdom Total Security Services Full time

    Retail Officer TSS have an exciting new career opportunity, for security officers working in Diss, working alongside one of the biggest global retail companies, Tesco. With growth opportunities and a speedy onboarding process, TSS is a perfect fit for starting or progressing your security career!  TSS is one of the largest suppliers of retail...