Outpatients Booking Clerk

2 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

Previous applicants need not apply

To provide a comprehensive booking service for the Centralised Outpatient Services booking team incorporating; booking of all new patients, management of patients awaiting follow-up, administration associated with clinic management (such as rescheduling due to leave), management of bookings through the eReferrals platform (such as ASI), management of patients on a pending appointment list, maintenance of appropriate access plans and support to the Outpatient Call Handlers.

The Administrator will be responsible for the day to day running of the booking service within the Centralised Booking team and will prioritise incoming requests ensuring that appointments are scheduled according to urgency and resources available whilst adhering to the Patient Access Policy, RTT Guidelines, NHS Guidelines and Trust/Departmental Policies and Protocols.

Applications are invited from enthusiastic, bright, and positive individuals to join the Outpatients team at North Bristol NHS Trust. We are looking for outstanding individuals to become a key part of our highly performing bookings team as an Outpatient Booking Clerk.

We are seeking applicants with drive and ambition to join our friendly and supportive team. Applicants must have excellent communication and computer skills, knowledge of using spreadsheets and validation.

Outpatients is a high volume service and you will need to show a high degree of initiative in your work. As part of the role you will receive opportunities for on-going development and support to fulfil your potential.

Our vision at NBT is that by enabling our teams to be the best they can be we will provide Exceptional Healthcare, Personally Delivered. This means that our patients recognise that we are exemplars of safe, harm-free care and that we give them the best possible health improvement.

As a major acute teaching hospital and centre of excellence in a number of fields we will do this through the dedication of you, our outstanding 8000 staff, and through a genuine partnership with our patients, the public and local partners. By doing this we will, as OneNBT, provide a place you are proud to work and an outstanding patient and carer experience.
- To put patients on to the waiting list (Access Plan) offering appointment dates within agreed timescales as per Trust Policy.
- To liaise effectively with the line manager and speciality leads regarding problems with booking patients as per policy.
- Participate in weekly scheduling meetings and be prepared with appropriate data
- Ensure that patients are offered the first available date taking into account cancelled appointments.
- Always recording and adhering to RTT pathway guidelines accurately
- Where possible notifying patents of their appointment date and time by telephone
- Ensuring that appropriate paperwork is sent to patients in a timely manner
- To respond promptly to clinic cancellations, ensuring that all patients are contacted by telephone and where possible offered a new date at the same time.
- Ensuring that the clinic guidelines specific to each specialty are amended regularly and provide an accurate basis for colleagues to book clinics in your absence.
- Adhere to the Trust patient Access Policy at all times
- Ensure that eReferrals (formerly Choose and Book) lists are monitored on a regular basis as per department process.
- To be flexible to alter shifts to support cover and duties due to annual leave/ sickness.
- To be proactive in the future redesign and piloting of new processes
- Maintain a high quality in own work and encourage others to do so
- Gather analyse and report on a range of performance data using spreadsheets
- To support the Outpatient validator with compiling performance reports and updating of performance related spreadsheets.
- To undertake call centre duties when demand is high, and on a rota basis to cover call centre meetings/staffing shortfalls
- Contribute to own personal development and assist with learning and development activities and will be required to attend mandatory training and all training essential to this role.
- To undertake any such duties commensurate with the grading of the post and the post holder should treat this job outline as flexible as it could be amended as the service requirements alter and/or needs of the position develop.

  • Bookings Clerk

    2 weeks ago

    Bristol, United Kingdom Pembrook Resourcing Full time

    Bookings Clerk - Pembrook Resourcing are currently recruiting on behalf of one of our clients for a booking clerk. As the Service Bookings Clerk: - You will be responsible for producing a daily appointment diary, taking bookings for service work, confirming customer payment methods, promoting other products and services to customers, and liaising with the...

  • Bookings Clerk

    3 days ago

    Bristol, United Kingdom Pembrook Resourcing Full time

    Bookings Clerk - Pembrook Resourcing are currently recruiting on behalf of one of our clients for a booking clerk. As the Service Bookings Clerk: - You will be responsible for producing a daily appointment diary, taking bookings for service work, confirming customer payment methods, promoting other products and services to customers, and liaising with the...

  • Patient Booking Clerk

    6 days ago

    Bristol, United Kingdom Practice Plus Group Full time

    About The Role UNLOCK YOUR BEST WORK LIFE + make a difference for every patient Due to the increase of treatments and care we are giving to patients, our busy Administration department has a new permanent opportunity for a Patient Booking Clerk to join the fun, focused team, based at our Emersons Green hospital, Bristol. Are you a patient focused...

  • Administrator/appointments Clerk

    1 week ago

    Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Outpatients Telephone Appointments/Admin Clerk **Your new company** Your new company is the UK's leading healthcare organisation. **Your new role** Your new role as a Outpatients Telephone Appointments/Admin Clerk will be based in their office in Southmead. Core hours are Monday to Friday 09:00-18:00 (part time hours will be accepted). Main duties of the...

  • Physiology Booking Clerk

    1 month ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    The post holder is responsible for providing administrative support, appointment booking and waiting -list management for the Medicine Division (incl. outpatient consultant-led appointments and physiology) at North Bristol Trust. They cover day to day management and resolution of clinic bookings which will require face to face and telephone contact with...

  • Outpatients Call Handler

    2 weeks ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    To provide a high quality and comprehensive Telephone appointments/referrals/admin service for patients contacting North Bristol NHS Trust. Work as part of a team with focus on high quality experience for patients to administrate all aspects of outpatient appointments to the highest standards. Provide a comprehensive call handling service for North Bristol...

  • Patient Booking Clerk

    2 weeks ago

    Bristol, United Kingdom Practice Plus Group Full time

    About The Role UNLOCK YOUR BEST WORK LIFE + make a difference for every patient Due to the increase of treatments and care we are giving to patients, our busy Administration department has a new permanent opportunity for a Patient Booking Clerk to join the fun, focused team, based at our Emersons Green hospital, Bristol. Are you a patient...

  • Outpatient Receptionist

    1 month ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    The post holder will provide an efficient and sympathetic ‘first point of contact’ to patients, relatives and staff who attend an outpatient appointment, ensuring that processes are followed in relation to booking in, checking out and cashing up across all NBT Outpatient locations including Cossham Hospital. The post holder will provide a responsive...

  • Team Leader

    1 week ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Applications are invited from enthusiastic, bright, and positive individuals to join the Outpatients Team at North Bristol NHS Trust. Please see the Person Specification and Job Description. - Previous Previous applicants need not apply.* We are looking for outstanding and experienced individuals to become a key part of our highly performing team. The...

  • Patient Booking Clerk

    2 months ago

    Bristol, United Kingdom Practice Plus Group Full time

    **About The Role**: If you are looking to join an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for an experienced Administrator to join our team. Our team members are adaptable, friendly, polite and caring. They enjoy working as a team with people from...

  • Outpatient Receptionist

    1 month ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Job summary The post holder will provide an efficient and sympathetic 'first point of contact' to patients, relatives and staff who attend an outpatient appointment, ensuring that processes are followed in relation to booking in, checking out and cashing up across all NBT Outpatient locations including Cossham Hospital. The post holder will provide a...

  • Outpatient Referral Clerk

    1 month ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    The referral is the first point of contact with the Trust, and you will be required to process both paper and electronic referrals received from a number of sources for a large number of specialties. The post holder will be required to carry outadministrative and clerical activitiesand tobecome proficient in the use the IT Patient Administrative...

  • Bookings Advisor

    5 days ago

    Bristol, United Kingdom Spire Healthcare Ltd Full time

    Bookings Advisor | Customer Service/Administration | Bristol | Full Time, Permanent | Monday - Friday | Free Parking, Great pay pus excellent benefits Spire Bristol Hospital are looking for a driven and motivated Private Patient Bookings Advisor to be an integral member of the hospital business development team. The role will be to provide an efficient...

  • Bookings Advisor

    7 days ago

    Bristol, United Kingdom Spire Healthcare Full time

    Outpatient Bookings Advisor | Customer Service/Administration | Bristol | Full Time, Permanent | Monday – Friday | Free Parking, Great pay plus excellent benefits  Spire Bristol Hospital are looking for a driven and motivated individual to provide an efficient administrative service within the Bookings Department, working within established policies...

  • Clinic Room Scheduler

    1 month ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Liaise closely with CCS Clinical Matron, Senior Sister and Support Manager in regard to booking and cancelling outpatient clinic rooms, as well as working to confirm Outpatient Clinic schedules, highlighting and working to resolve scheduling conflicts at the earliest opportunity. Communicate effectively with Divisions regarding Outpatient clinic templates,...

  • Bookings Advisor

    5 days ago

    Bristol, United Kingdom Spire Healthcare Full time

    **Outpatient Bookings Advisor | Customer Service/Administration | Bristol | Full Time, Permanent | Monday - Friday | Free Parking, Great pay pus excellent benefits** Spire Bristol Hospital are looking for a driven and motivated individual to provide an efficient administrative service within the Bookings Department, working within established policies and...

  • Health Records Clerk

    4 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    An exciting opportunity has arisen for a health records clerk in one of the Trust’s busy Medical Records/Scanning Bureau areas. The position will be based at the Bristol Royal Infirmary. We are looking for a well organised, enthusiastic and highly motivated individual to help support the current team and move forward with digitalising our patient records....

  • Patient Booking Clerk

    1 month ago

    Bristol, United Kingdom Practice Plus Group Full time

    **About The Role**: If you are looking to join an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for an experienced Administrator to join our team. Our team members are adaptable, friendly, polite and caring. They enjoy working as a team with people from...

  • Receptionist/clerical Officer

    2 days ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team as a Receptionist/Clerical Officer This role is 30 hours per week and would be split across the four Outpatient Reception areas of the Bristol Eye Hospital. You will provide a comprehensive, efficient and reliable administrative service working on...

  • Bookings Advisor

    5 days ago

    Bristol, United Kingdom Spire Healthcare Full time

    Outpatient Bookings Advisor | Customer Service/Administration | Bristol | Full Time, Permanent | Monday – Friday | Free Parking, Great pay plus excellent benefits  Spire Bristol Hospital are looking for a driven and motivated individual to provide an efficient administrative service within the Bookings Department, working within established policies and...