Customer Support Representative

5 months ago

Harrogate, United Kingdom Chameleon Technology (UK) Ltd Full time

**Job description**

Are you committed to delivering exceptional service and ensuring customers receive timely assistance when they need it most? Do you have experience in customer service?

Chameleon Technology is an award-winning pioneer in smart energy technology and is the largest In-Home-Display business in the UK. Since 2010, they have aided millions in saving energy and reducing carbon emissions by providing consumers with valuable feedback and insights into their energy consumption through real-time data from smart meters. Learn more about Chameleon Technology.

**About the job**:Chameleon is looking for a Customer Support Representative to provide support to customers of its consumer-facing brand, ivie, as well as other products within the Chameleon group. The ivie brand’s growing product portfolio consists of hardware products such as the ivie Bud in-home display, as well as a mobile app available to consumers.

Full training into ivie’s products and the smart metering system will be provided. You will use this information to guide customers through activating and understanding their ivie Bud in-home display and its accompanying app, as well as upcoming products under the ivie brand. You will ensure that standards and response times are met, and that ivie customers have been assisted clearly, informatively, swiftly and sympathetically.

**What You Will Be Working On**

As a Customer Support Representative, your responsibilities will be:

- Providing feedback on enquiry trends to your line manager.
- Managing product returns and processing refunds/replacements.
- Developing a solid understanding of the ivie brand and its benefits.
- Contributing insights to formalise processes and training materials for new support staff.
- Providing input for developing procedures to address bugs and promptly resolve customer feedback.
- Integrating fully into the Customer Support team, fostering teamwork while also capable of working independently.

**Skills and experience we're looking for**:
**Essential**:

- Experience in customer service and complaint handling for a consumer-facing business.
- Ability to respond quickly and effectively in a fast-paced environment.
- Effective problem-solving skills.
- Quick learner with the ability to navigate between multiple systems.
- Attention to detail and ability to identify process gaps.
- Competent written and verbal communication skills.

**Desired**:

- Competence in handling dissatisfied customers.
- Experience in the energy market.
- Proficiency in case-handling systems and ticket management platforms, including Salesforce and JIRA.

Applicants who may not meet every desired requirement but possess most of the qualifications are strongly encouraged to apply, provided you have the essential skills and experiences needed. Please feel free to share any additional relevant skills and experiences that could contribute to your success in this role.

**Salary**: £21,000.00-£24,000.00 per year

Chameleon is working to solve some of the country’s biggest problems, and they’re creating products to help everyone save energy and reduce their carbon emissions. To do this, a diverse, innovative team with a variety of experiences and perspectives is needed. Chameleon is working to build diverse and inclusive teams in which everyone has a sense of belonging.

**Benefits**:

- On-site canteen
- Company pension
- Free on-site parking
- On-site gym
- Private medical insurance
- Statutory Sick pay
- Cycle to work scheme
- EV Salary Sacrifice
- Hybrid working available

Sponsorship is not available for this position.

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Harrogate: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Harrogate

**Salary**: £21,000.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Harrogate: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Harrogate

  • Customer Support Representative

    4 months ago

    Harrogate, United Kingdom Chameleon Technology (UK) Ltd Full time

    Chameleon Technology is an award-winning pioneer in smart energy technology and is the largest In-Home-Display business in the UK. Since 2010, we have helped consumers better understand their energy usage through clear, uncomplicated displays. Chameleon’s cloud-connected devices are designed to create a smarter home management system that allows consumers...

  • Customer Service Representative

    2 months ago

    Harrogate, North Yorkshire, United Kingdom Arrow Electronics, Inc. Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Arrow Electronics, Inc.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This will involve working closely with our sales team to resolve...

  • Customer Service Representative

    2 months ago

    Harrogate, North Yorkshire, United Kingdom Arrow Electronics, Inc. Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Arrow Electronics, Inc.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This will involve working closely with our sales team to resolve...

  • Customer Service Representative

    1 week ago

    Harrogate, North Yorkshire, United Kingdom Jigsaw Careers Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional service to our clients. As a key member of our team, you will be responsible for delivering high-quality customer service while carrying out day-to-day administration tasks with accuracy and efficiency.The ideal candidate will have excellent...

  • Customer Service Representative

    1 week ago

    Harrogate, North Yorkshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver exceptional service and support to our customers. As a key member of our team, you will engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Responsibilities:Provide service and support to customers.Participate in all aspects of the...

  • Customer Service Representative

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for a skilled Customer Service Representative to join our team at beBee Professionals in Harrogate. As a key member of our team, you'll provide exceptional customer service and support, working collaboratively with colleagues to achieve operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in...

  • Customer Service Representative

    3 weeks ago

    Harrogate, North Yorkshire, United Kingdom Sainsbury's Full time

    About the RoleWe're looking for a talented and enthusiastic Customer Service Representative to join our team at Sainsbury's. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key ResponsibilitiesProvide exceptional customer service,...

  • Customer Service Representative

    3 weeks ago

    Harrogate, North Yorkshire, United Kingdom Sainsbury's Full time

    About the RoleWe're looking for a talented and enthusiastic Customer Service Representative to join our team at Sainsbury's. As a key member of our store team, you'll play a vital role in delivering exceptional customer service and ensuring our customers have an outstanding shopping experience.Key ResponsibilitiesProvide exceptional customer service,...

  • Sales and Customer Service Representative

    1 week ago

    Harrogate, North Yorkshire, United Kingdom Amplifon Full time

    Sales and Customer Service RepresentativeWe are seeking a skilled Sales and Customer Service Representative to join our team at Amplifon. As a Sales and Customer Service Representative, you will be responsible for managing the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers.Key...

  • Customer Service Representative

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Harrogate, UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product and service information.Resolving customer issues efficiently and escalating when necessary.Managing customer orders and...

  • Customer Service Representative

    1 week ago

    Harrogate, North Yorkshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Harrogate, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...

  • Customer Service Representative

    1 week ago

    Harrogate, North Yorkshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Responsibilities:Provide accurate information regarding products and services.Resolve...

  • Customer Service Representative

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom Arrow Enterprise Computing Solutions Limited Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team based in Harrogate. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide day-to-day sales support and customer service activities for assigned...

  • Customer Service Representative

    1 week ago

    Harrogate, North Yorkshire, United Kingdom Arrow Enterprise Computing Solutions Limited Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team based in Harrogate. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide day-to-day sales support and customer service activities for assigned...

  • Customer Service Representative

    2 months ago

    Harrogate, North Yorkshire, United Kingdom NatWest Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Personal Banker, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.Key ResponsibilitiesProvide proactive and...

  • Customer Service Representative

    2 months ago

    Harrogate, North Yorkshire, United Kingdom NatWest Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Personal Banker, you will be the first point of contact for our valued customers, providing exceptional service and support to help them achieve their financial goals.Key ResponsibilitiesProvide proactive and...

  • Customer Service Representative

    1 week ago

    Harrogate, North Yorkshire, United Kingdom Arrow Enterprise Computing Solutions Limited Full time

    About the RoleWe are seeking a highly motivated Customer Service Representative to join our team based in Harrogate. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide day-to-day sales support and customer service activities for assigned...

  • Customer Service Representative

    4 weeks ago

    Harrogate, North Yorkshire, United Kingdom NatWest Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Harrogate.As a key member of our branch team, you will be responsible for providing exceptional customer service, guiding and supporting our valued customers, and helping them achieve their financial goals.You will be...

  • Customer Service Representative

    4 weeks ago

    Harrogate, North Yorkshire, United Kingdom NatWest Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Harrogate.As a key member of our branch team, you will be responsible for providing exceptional customer service, guiding and supporting our valued customers, and helping them achieve their financial goals.You will be...

  • Customer Service Representative

    4 weeks ago

    Harrogate, North Yorkshire, United Kingdom NatWest Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Harrogate. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our valued customers in achieving their financial goals.Key Responsibilities:Provide...